布法羅-洛克波特智選假日飯店(Holiday Inn Express Buffalo NE - Lockport)

The first night was fine. The second night we found that the mounted pump containers in the shower had not been refilled for awhile. The body wash pump was empty. No bars of soap available in room. When I got on the floor to do exercises, a small shard of glass became embedded in the palm of my hand. Obviously, Housekeeping didn’t perform the cleaning very well. When I went to the front desk to submit a formal complaint, I found that the two front desk workers just started working there that night with very poor training, if any. They had no idea how to provide missing laundry bags for guests, how to provide a guest with shower body wash when empty. I provided a formal complaint on note paper to Naomi, one of the front desk clerks regarding the embedded glass in my hand. She saw the glass as well. She left that note for her manager come morning.

Breakfast is awful. They only have some bread. Not even some eggs or bacon.

Lieux neuf. Staff courtois

Sheets and linen stained,and dirty,then eating Dinner and was joined by a family of red ants. Not satisfied at all

The lady in charge of breakfast was wonderful. Always checking on everyone . Friendly. It was as if it were a restaurant. Shes a keeper!

Complained about the room smelling like cigarette smoke from the bathroom vents but was only offered to change rooms the last night so it was pointless. Breakfast was great every day. The water dried out our skin after showers which wasn't the best feeling.

Far exceeds 5stars in my mind, excellent quick friendly check in, very clean property inside and outside.

Our family stayed for one night prior to attending a football game. The hotel was very modern, nice and clean. The staff were extremely friendly and the breakfast had a nice selection. Would 100% stay again!

This hotel is fairly new everything here was to high standards