Our family frequented Merrill Farm for many years and never had an issue. We went back for the weekend and we were disappointed at the abrasive manner in which we were greeted at check-in, the difficulty in getting supplies like extra bathroom tissue (we were directed to go get it ourselves in the back with a finger point), and we had not even checked in yet and we received a phone call in the car demanding to know why our credit card was declined for the balance. I made it clear in my two phone calls leading up to the trip that another member of our party would be paying the balance. When asked why they were running the balance through even before we arrived, we were told because they wanted to make sure we could pay. Check in was at 4pm and we were still on the road at only 2pm. This was insulting and rude. In addition, the 'motel' room was dark, smelled like *********, and was extremely outdated. It was not the most pleasant stay for the high nightly rate. We called to ask about a microwave or coffee pot and were told we were not allowed to have them in our hotel room. Needless to stay, we were very disappointed and would caution anyone paying that high a price to look somewhere else to get their money's worth. Our family will no longer consider this property during our multiple family trips north this year.
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