弗裡波特市中心希爾頓花園飯店(Hilton Garden Inn Freeport Downtown)

Small hotel is clean and located at downtown Freeport

Probably the grossest hotel room I've stayed at. Pills left on the floor, weird ketchup gunk on the wall, bathroom door was missing a hinge and rust was splattered. The bathroom vanity light was burnt out, the curtains are fixed in place and don't physically close. I don't think the positive reviews for this place are legitimate.

We couldn’t get into the room right away at the door was stuck shut with the upper lock from the inside, so the staff was friendly enough to assist us in getting inside. The beds unfortunately were little to be desired between the flat pillows and the springy mattresses. The desk light, although it was turned off, flickered throughout the night and kept my family member awake. Throughout the night all we could hear was what we thought was the water heater behind the mysterious door on the longest wall by the tv. It rattled and continued to knock. No fans in the bathroom was less than ideal as well. The service by the staff was great.

Positives: Great location and good coffee! Clean hotel, and the room service ladies were very friendly. I had a terrible experience with the night on-call service desk person, David, on December 23rd. After several attempts from my room, 248, I could not access the Wi-Fi on my phone. At 12:35 am, I called to report my problem, and David was highly condescending. His tone and attitude made me feel like I was incompetent. After attempting to log on with him, he got impatient with me. He then offered a code, which I needed him to enunciate the letters "s and f" more clearly because I could not catch the difference. David raised his tone with me. At this point, I called him on his behavior, which he denied. The call ended with me telling him I would report his horrible service to management, and he said, "OK." The following morning, on December 23rd, I reported my experience to Patrick, who was on duty. He listened to my story, and I was also disappointed with my experience with him! He helped me connect my phone but never apologized for how David treated me. While it was not Patrick's fault, a person in this profession with excellent customer service would apologize to the customer complaining about her poor experience.

Overall good location and great service. Bed was a little on the firm side. Only real issue was I booked it because it had a hot tub but there wasn’t one. I would recommend updating the photos so no one else expects something that is not there

I have been to Freeport multiple times, but this was my first stay at the Hilton Garden Inn. Everything was great. I love the location. You can walk to everything. The front desk were extremely friendly, along the cleaning staff. It seemed that everyone wanted you to enjoy your stay. We had breakfast and it was great as well. Asking as they have availability, I will always stay at the Hilton Garden Inn in Freeport from now on.

I’ve stayed in A LOT of hotels and I had to review based on possibly sleeping in the comfiest bed to date. I was in a king suite and had the absolute best nights sleep. Everything else about my stay was wonderful and very clean hotel.

Booking through ******* was easy. Making sure all our rooms were reserved was another matter. I will in the future make sure I contact the hotel after booking through ******* to avoid any reservation issues.