斯科菲爾德森林和湖泊飯店(The Forest and Lake by Schofieldshire)

I booked thI booked the best room in the hotel "the oak" The verst hotel that i have been to, I booked it for 3 nights and 4 days, and stayed only for 15 hours. there was no water, and when complained to the owner, he gives excuses but not actions. When water comes, its full of mud, taps doesnt work properly, Jacuzzi doesnt operate. When one taps opens no water comes from other taps. Leakages all over the bathroom. Disgusting. The room is big and seems okay, but it hasn't been cleaned for ages, i think this is because guest doesn't come frequently. The road to the hotel is as bad as hotel. The food is a another mess, for dinner rhey only had boiled potatoes and carrots. The breakfast is good as the hotel. I strongly recommend NOT to book this hotel at any cost. The way the so called owner handle matters depict the state of the hotel, doesnt consider about the customer at all, no courtesy atleast to apologies Very very bad.e best room in the hotel "the oak" The verst hotel that i have been to, I booked it for 3 nights and 4 days, and stayed only for 15 hours. there was no water, and when complained to the owner, he gives excuses but not actions. When water comes, its full of mud, taps doesnt work properly, Jacuzzi doesnt operate. When one taps opens no water comes from other taps. Leakages all over the bathroom. Disgusting. The room is big and seems okay, but it hasn't been cleaned for ages, i think this is because guest doesn't come frequently. The road to the hotel is as bad as hotel. The food is a another mess, for dinner rhey only had boiled potatoes and carrots. The breakfast is good as the hotel. I strongly recommend NOT to book this hotel at any cost. The way the so called owner handle matters depict the state of the hotel, doesnt consider about the customer at all, no courtesy atleast to apologies Very very bad.

I booked the best room in the hotel "the oak" The verst hotel that i have been to, there was no water, and when complained to the owner, he gives excuses but not actions. When water comes, its full of mud, taps doesnt work properly, Jacuzzi doesnt operate. When one taps opens no water comes from other taps. Leakages all over the bathroom. Disgusting. The room is big and seems okay, but it hasn't been cleaned for ages, i think this is because guest doesn't come frequently. The road to the hotel is as bad as hotel. The food is a another mess, for dinner rhey only had boiled potatoes and carrots. The breakfast is good as the hotel. I strongly recommend NOT to book this hotel at any cost. The way the so called owner handle matters depict the state of the hotel, doesnt consider about the customer at all, no courtesy atleast to apologies Very very bad.

The good: Tharindu & Varun, onsite staff, are very helpful. The bad: This hotel claims it's the "Epitome of Luxury". Is it? Judge for yourself: *room's doorknob doesn't work *TV only local stations with grainy picture, no remote *broken fixtures everywhere *trash bin with food pedal that's broken *broken window in lounge *picture window condenses. Can't see out of it. *bathtub leaks on floor *shower door doesn't shut *no facial tissue *bed creaks badly *hot water hard to control, too hot, too cold *salty food *scenic view obscured by new construction *unsafe electrical outlet *no way to pay bill by credit card. *incompetent management. Manager could not find my booking. I happened to call before arriving. Ms. Hamsimi told me I had to contact Hotels. I gave her all the information. Still, I had to spend hours and hours as the go-between. She wanted me to cancel my booking, and she offered a big discount. I was in the process of doing so, following her instructions, and she suddenly did an about face, reneged on her offer. She told me we would talk about this issue when I came, but she knew the whole time that she wasn't going to be here when we arrived! She was out of town, and refused to answer my messages. I paid about $230/night for at best a 2 star, neglected, mismanaged property. My wife observed, "There is nothing in this hotel that doesn't have problems." That's no exaggeration. This experience has definitely shaken my confidence in ********** as well.

Spent 2 nights.it was a pleasant experience. Bedding was comfortable. Friendly and helpful staff. Positives Cleanliness Linen quality Room and dining are furnishings. Location Areas to improve Food quality and service. Road leading to the hotel need serious attention.

i very good experience . as it is hidden in top of hills in nuwara eliya. thank you for the staffs they were very kind. and breakfast is amazing. and no words to explain about there food. everyone should experience this hotel.

I had booked a room for a weekend for a family member to enjoy their birthday and he was blown away by the experience/guest experience. The space is beautiful and looks like paradise, the food is excellent, very clean space including the bathrooms and the highlight of it all was the friendly staff. They were extremely helpful and kind providing many things to do while visiting. Would definitely recommend for anyone passing by for a stay!

Myself and several of our family members visited Forest Lake Hotel while we were visiting Sri Lanka from the U.S. Out of eight 4-5 star hotels we visited, this is one of my favorites. Great food, beautiful landscape, excellent service and love the location.