聖路易斯夏伊洛奧法倫希爾頓花園飯店(Hilton Garden Inn St. Louis Shiloh/O'Fallon)

This hotel has not been kept up well at all. The room walls were dirty, had holes in them and needed repainted! The shower/bath tub were not working properly! The entire room was dirty, especially the bathroom where they had not even cleaned poop off of the toilet seat. All of the furniture was dinged and beat up. On a positive note, all of the workers we encountered were very nice, helpful and respectful. The location was also very nice, especially with the pond you could walk around. We will definitely not be returning, though.

The woman at the front desk told me to book online so I did using *******, which I told her I was going to do. (I used this app to find a pet-friendly hotel.) As soon as I paid, she asked me how many people were in my party and if I had a pet. I told her the number and said that I had a cat with me. She then gave me a pet policy, which stated that there was a pet fee, to sign. When I asked how much the pet fee was, she told me it was $150, which was more than the price of the room! I told her I was no longer interested in staying here because of the ridiculous price and she said that she would cancel the room, assuring me that I would not be charged since I did not even check in. Needless to say, she lied, they charged me, and ******* will not give me a refund because the hotel "has a strict policy".

The hotel’s staff were so friendly and welcoming. Check in and out was smooth. Breakfast was A+. Starr is definitely an asset to the Hilton. We enjoyed our stay.

Entryway is clean and in good repair, welcoming, and smells good. The desk clerks were all friendly and helpful. Did not use the breakfast/bar service. The hallways, elevators and rooms are clean but wore out and in some areas run down/damaged. Definitely in need of repairs/remodeling. Not what is expected of the Hilton brand.

Pleased with our stay. Staff was friendly. Room was clean. Large parking lot. Would recommend

Was ok for a quick night. Old and outdated room. A roach scurried when we turned on the bathroom light and my 7yr old wouldn’t go anywhere after that. Called for extra pillows and a “very irritated” front desk man said they were out. Bed was lumpy. Very disappointing for the price, decor and area.

For a Hilton, this property was very underwhelming. The restaurant was lackluster, the building and rooms look like they have not been updated since the late 90's and the beds felt as if they were that old as well.

Breakfast was exceptional. We really enjoyed it. We had issues with our key card not working 3 times! The MOD (Kim Reid 58005) went above and beyond. She tried fixing the card reader then moved us to another room. She was very friendly and helpful. We tipped her $20!

Large king suite with very comfortable bed and pillows. Server at breakfast buffet extra nice and helpful!