智選假日套房飯店希洛/奧法隆(Holiday Inn Express & Suites O'Fallon/Shiloh)

The room was nice and it had recently been updated. The hallways and elevator appeared to need a little love. They weren't looking too great (lots of carpet rips and peeling paint). The breakfast was expansive -- especially for a hotel complementary breakfast! The pool was decent -- our biggest issue was a lack of pool towels and peeling paint. There was a really nice patio right off the pool area. So that was great for our family to hang out at. At check in they asked if I wanted the room serviced or just clean towels daily. I asked for servicing. We were there three nights and our room wasn't cleaned or serviced once. We had to walk down to the front desk to ask for clean towels.

When we checked in, we were given our keys to two different rooms. Both rooms were occupied already, scaring the people in the room. This was at midnight. The attendant was less than friendly and not willing to accommodate to make right their error in double booking. No offer to comp our rooms etc. I contacted them earlier in the week to make known that we would be having a late check in. Also made us take a separate elevator than her ( only 1 in the hotel) because of her fear of covid and shoving us out of the way when we tried to enter. She blamed the other workers to making this error. She called for her manager to help and he just stayed in his office unwilling to help and there was a lobby full of people waiting (this was after a late Cardinals game). We stay here multiple times a year when we visit St Louis. We will not be returning.

Clean facilities, great staff, good breakfast. Nice experience, I recommend

Staff was less than friendly. Upon leaving I gave the desk clerk my room number and said we were checking out. She didn’t speak or nod or even respond.

It was a very nice room. What I would expect except every tile on the floor in the bathroom and entryway was loose. Could be a hazard hopefully will be fixed the next time I stay.

I liked the room and the area , it was clean and lots of places to eat and shop. I had a problem with our toilet not working and the water, and had to call someone in to come fix it. He fixed the problem right away but we had to wait a bit to get looked at. Other than that it was very nice.

Cold pool, didn't tell we had to ask for house keeping! Floors very dirty.Maids were very good and friendly.

Needs updating. Gaps around doors. Potholes in parking lot. Limited choices for breakfast. Not the usual standard expected from H I Express.