Kasa的大膽者(The Maverick by Kasa)

This place was extremely clean, had many amenities such as complimentary designer toiletries, tea bottle opener, wine glasses and of course the clawfoot bathtub. One would say it was easy to forget this unit even had a rain tile large walk in shower. The only down side I would say, the hotel does not have a front desk so everything is all virtual, a little different than the traditional check in, however if I would have read prior to booking the process would have been extremely painless. The supper staff over the phone were tremendously helpful.

We had a fantastic stay at the Maverick! Check in was flawless, they have a great digital front desk that explains every detail. Because our stay was over a weekend, we managed to get free street parking right out front which was very convenient ( keep in mind you'd have to pay during the week). The room was huge, clean and comfortable! It had more than we had expected and we wished we could have stayed longer.

Very convenient for those who do not ever really utilize guest customer service when staying in hotels. The virtual assistant responded instantly when we needed it though, so I think if there is an issue there is someone to help. It was nice to just go right to the room without having to chat with anyone and the hotel bar looked nice. The room was clean and cutely decorated. The only thing is I hate barn doors on bathrooms, there is a huge gap in the door no matter what, so if you've got to go #2, whoever else is in the room will be very aware that you are. Also, the bed was not comfortable, it felt like sleeping on a plank, and the pillows were basically air. The blackout curtains did come in handy since the windows are huge.

Beware - weekend events may be very loud!!! Reach out to the hotel before you pay in advance! The room was clean and comfortable and the surrounding neighborhood was fine and convenient to coffee shops and restaurants. However, there was an extremely loud event taking place on both nights of my stay that caused noise that could be heard and felt up to the fourth floor and made my stay very unpleasant. It seems a very poor choice of location for a hotel. Since there is no front desk, I could only reach out via text, and responses were obviously scripted and not very helpful to my situation.

I will never again stay at an “unstaffed” hotel Tv didn’t work, light fixtures didn’t work, mini fridge didn’t work, bathtub drain didn’t work and because the property was unmanned there was no one available to try to make anything right except for people at a call center overseas. Room was big and clean. I suppose if you’re a budget traveler who doesn’t need any functioning hotel features it’ll do. But if you want to watch tv, take a bath, or store your leftovers at a safe temperature you’re out of luck.

No face to face contact with anyone. Sparce furnishings in room, two cheap plastic chairs and a small round table. The bed basically sits at almost floor level and is much too soft. The bed pillows are HUGE but also much to soft, offering no support. At least there is a good coffee maker.

I did not actually stay at the property, I chose to cancel. Buried in the small print there is a warning that check in is 'different', there is no front desk they request on-line check in. When I followed the links to complete this process it became clear that they expected me to provide on line, a selfie, a picture of my ID, complete credit card details (even though the trip was fully paid already) I chose not to follow this path, especially as the site made it clear that had rights to use my information.

Definitely a disappointing stay. The chat feature deletes and disconnects if you leave the page and won't resume if you go back, and the agents take for ever to respond. Considering this is essentially the only way to contact anyone from the property (aside from calling a remote help center) that poses a major problem when the agents take 5+ minutes to respond, so you have to sit there on the page just waiting and if you accidentally answer a text or something you get disconnected and cant resume. The room itself was clean, but the air conditioning wouldn't work correctly and would shut off randomly. Their "solution" was to turn it off and back on, which did nothing. The room never got below 78 degrees all night long so I had to sleep in a puddle of sweat. Also when trying to take a relaxing bath the tub stop didn't work so it continuously drained and I wasn't able to use the tub at all. This was when the issue with chat came up because they wanted me to send a photo but when I switched to the photo app the chat disconnected and I was SOL and I gave up. The property is new and the concept is cool, but in practice there are a LOT of issues that need to be worked out. I would not stay here again.