奧蘭多格蘭德湖麗思卡爾頓飯店(The Ritz-Carlton Orlando, Grande Lakes)

美麗的度假村。我們在那裡過得很愉快。會再次入住。

I loved the property and the staff. My family was catered to in every way. From the valet, greeting, hospitality, room, room service and entertainment. Great facility. The only issue I had was I booked through ******* and my trip was paid for in full. I also got charged by the hotel for the same fee. I explained and produced the receipts to the staff only to get told that I would have to take the issue up with *******. There was no empathy or understanding of the issue, just cold and straightforward. What a damper to an otherwise nice experience.

Service level around the pool was deplorable. Everyone was complaining . They include a 18% service charge… so there’s absolutely no incentive for these people to do a good job. Not what you would expect from a Ritz Carlton. Hotel had less than 50% occupancy and they put me in a third floor room looking straight into some palm trees. Absolutely no view. I know service in our country has nosedived, but you just don’t expect this from a Ritz Carlton. Very little attention to detail.

The property itself was clean and beautiful. The reason for a poor review was the way in which I was treated. We were asked the leave the property on the second night of the stay due to an electronic vape. While I understand that these are not permitted on the premises and completely understand being asked to leave the lobby area, I do not understand why they felt it was good practice to first openly serve us alcohol for many hours at the bar and then ask us to leave the hotel late that night. I would not expect such poor judgement and service from the ritz, and I am very disappointed in our experience. Will not be returning.

Dirty room, pretty tired hotel for the Ritz Carlton brand. Felt like a 3.5 star Marriott properly, not their flagship hotel. The resort images don’t represent what you actually get…..

A beautiful resort and surrounding area, staff were sooo nice and stay here was lovely!!