奧蘭多大湖區JW萬豪飯店(JW Marriott Orlando Grande Lakes)

A lot of unexpected fees

Excellent resort but a bit pricey

為自己和家人提供優質的服務。我一定會再次預訂這家酒店,以便以後入住。

My family and I stayed here in August 2023 we absolutely loved the resort. We spent most of our time at the lazy river, the water slides and in the jacuzzi. The cabanas are located around the entire pool area some have a tv inside. The knife burger is the restaurant and bar that’s located at the pool, the food and drinks were very good. The front desk team, concierge and the valet attendants were all amazing. They deliver high level customer service. I highly recommend this resort for vacationing. I’ve added this Resort to my list of favorites in Orlando!

這個地方做對的事情不多。他們給了我鑰匙並給我分配了別人的房間，當我走進去時感覺很尷尬。淋浴水壓太差，很難洗澡。電視和電話都不能用。除非你白天冒著 100 度的高溫去泳池酒吧，否則無法獲得食物。客房服務要2小時才能得到任何東西。客房服務很糟糕，他們偷工減料，不留下毛巾或更換冰桶，甚至不更換床單。水療中心有螞蟻，那是 800 美元。他們多次將我鎖在房間外面，當我下樓解鎖時，他們告訴我這是因為我沒有將抄送記錄存檔，但事實上他們只是將我的抄送信息放在別人的房間上，我現在必須放鬆一下。對於 JW 來說，這是一次可怕的經歷，我不會再回來了。