洛伊斯波託菲諾灣飯店(Loews Portofino Bay Hotel at Universal Orlando)

Food was great, but very little options if you can't do dairy. I wish I was alerted that there was going to be a cheerleading competition at the hotel and the studio because they got very annoying at the pool and at universal. Nobody warned us the park was closing at 6 due to grad bash, and they did nothing for us after purchasing tickets full price for literally 3 hours of enjoyment. The person on phone told me I could check in and get my hotel room as early as I want which ended up being a lie and costing us a lot of time we could have saved. We checked in our bags than got the wrong bags which costed us more time later again and frustration. I think for how much you're paying these should be considered if you're booking a hotel with them, but hopefully they can improve upon it. Otherwise great stay and thank god for the included express pass otherwise we would haven't gotten on many rides in. Staff was very nice and helpful except for some of the baggage people.

Horrible experience. The hotel is rated high but is very simple and very old. The rooms are super simple and we had an “upgraded room”. The room was not ready for 5 people as we reserved, rather for 4 people. We had to ask for the rolling bed and waited for half an hour to receive it. Room service- tried to order on Saturday evening and had to wait 1:45 for the food! We got dirty bath robes. We didn’t have any conditioner and the shampoo is just not a shampoo. It’s fragrant water( Does not lather). The carpet stinks and old.in the morning for breakfast we had to wait an hour! To be seated. The restaurants did not welcome walk ins and they only accept reservations. The Starbucks branch is the WORST I have ever been too as far as service and staff. The only reason to sleep there would be the fast pass you receive. Will try the other two hotels next time. Not coming back, you do not get what you pay for which is $500 per night. .

Staff was nowhere near friendly, dated room, and bathtub did not work properly. No idea how this hotel has these premium rates. Do yourself a favor and stay somewhere that's hundreds less with a park shuttle - you'll be guaranteed to receive better customer service.

Excellent hotel to stay in. From Checkin to checkout, the staff couldn’t do too much for you to have a fantastic stay. If you can, upgrade to Club Level. Saved us loads whilst in the parks. The rooms were a great size. Beds were very comfortable. Unfortunately, we didn’t have time to use the hotel swimming pools or Spa. $29 (this was including tax) per night to park your car overnight. A great way to get the Express Passes for free, rather than paying an arm and a leg for it at the parks. Would we stay here again? Most definitely!

Hotel was under construction, windows blocked with clear plastic sheet, constructions workers were literally looking into the room and discussing the work outside the window. Amenities are old and for the price it offers no value. Old shower, cheap coffee. All the staff are very friendly and professional! Housekeeping did a great job.

Fantastic, fantastic, fantastic! All the reviews raved about how pretty the property was and none were lying. The staff couldn't have been friendlier. The bay area with the boats was so cute. Opera singers serenaded every evening at sunset. The boat to the parks was fantastic. We saw security cruising around on parks patrolling to make sure everyone was safe. My only complaint was with myself...we didn't discover the beach pool until our last night. The one pool we did find was nice and very quiet but once we saw the beach one, we understood why everyone was raving about the pool. (Which at first we were like, "Well, it is a nice pool, but it's not anything out of the ordinary special." Because we hadn't seen the other one yet. lol) Oh, and then using our room key for the fast pass...my husband said I ruined theme parks for him going forward because nothing was going to top this experience. We usually travel as frugally as possible but I went big for my bday to make up for missing my 50th during covid lockdowns and this was worth the wait!!!!

We usually end our Florida holiday with two nights at Hard Rock but decided to try Portofino Bay this year. I regretted the decision almost straight away when entering by far the worst and most unwelcoming car-park we’ve experienced in Orlando, dark and dingy and the lift wouldn’t be out of place in the Tower of Terror. Our room was in the East Wing and the hotel is just vast - we had to walk through 3 blocks and use 3 elevators or stairwells to get from our room to the car-park. The wing was characterless with just long corridors, the room was okay with plenty of space for 4 adults although it could do with updating. The bathroom was bizarre, large but with most of the space redundant. The staff were fine and helpful. We were mainly in the parks and so didn’t use most of the facilities. Overall we found this a soulless place and we won’t stay again - the Hard Rock is better presented, more practical for park access and has a sense of humour.