西渥太華凱悅嘉軒飯店(Hyatt Place Ottawa West)

Just needed hotel for one night. Easy check, check out. Clean room, well appointed. Met all of our needs. Would recommend to others

This hotel will always remain my go to in the west end off Ottawa. It is always clean and the staff is very friendly.

Horrible stay and won’t be returning. Requested pillows that never showed up despite following up with the front desk multiple times. Walls are paper thin and you have multiple teenagers who don’t have any sense of decorum running around slamming doors etc. the bed was incredibly soft and uncomfortable. Breakfast is also borderline disgusting. Found a hair in our eggs.

Room was clean and bright. Outstanding staff. The shower was good but not a handheld type that I expected. Breakfast was included. It was adequate but not great. Better than most free breakfasts though. The restaurant was better than I had hoped. Nice surprise. Good parking. Pet friendly and well located. Very good value overall. I would definitely recommend it and repeat.

a very finely appointed Hotel, breakfast very good and staff did try to keep all items supplied. the only negative would be the out of control and unsupervised teen age hockey players who because they were out of the tournament decided to keep the rest of the Hotel up by running around playing tag calling out loudly and banging on doors. my advice is not to stay during hockey season.

Booked a roll in shower my husband is a parapalegic only to get to room and had a bathtub which is absolutely useless to him went back to front desk said they couldn’t do anything for us unfortunately even though I showed them th confirmation for the rug I’m with the roll in shower they even suggested we try another hotel after driving for 10 hours very unsatisfactory had to stay in the room as we had no other choice and my husband had to do without his shower this is very poor customer service not happy at all