Mari Lynn
2023 年 10 月 18 日
The hotel looks beautiful but customer service processes are complicated. On our second of three nights, we were locked out of our room, along with other guests for hours, until the early hours of the morning. The after hours number was not in service. The wifi password was wrong, and being in a foreign country wifi access is critical, especially in emergency situations like this. Our passports were not accessible, and after searching for advice we were about to call the Police when someone finally showed up. It was very scary. I have yet to hear back from my many emails. The housekeeping service is not great. Our coffee was never replenished, dirty coffee cups were left in the room, and our linens were never changed, despite being outside in the rain, and making them damp. Operations seem unorganized, and I wanted to love this place. I am expecting a refund for at least one night. I left the Netherlands sick with a cold, ruining our last two vacation days.
翻譯