巴爾的摩奧因斯米爾斯Residence Inn 飯店(Residence Inn Baltimore Owings Mills)

I had an awesome experience at this property. The staff was very friendly and professional worked to make sure my two rooms were close to each other. The property is close to a lot of food options, markets and movie theater. The rooms was spacious and provides everything needed for a home away from home

Had to request to change a room because of the smoke smell. 2nd room was better but the sofa bed is not even. Very uncomfortable to sleep. There is an indoor pool but it was closed due to the contamination. The pool was bubbly. Hotel need to clean the grass areas. Lots of dog drops. Breakfast is horrible. I cannot believe that scrambled eggs can be bad taste.

When we arrived at the hotel, there was no one at the front desk. We waited many minutes and still no one came. We ended up picking up a business card, read the phone number to the hotel and make a call to see if that got someone to the front desk. After several rings, a lady finally came to answer the phone and then checked us in.

Had to change rooms during 2 night stay because first room had roaches. Second room was clean and spacious.

Room overall was clean, but kitchen had roaches. Had to change rooms after I kept seeing roaches.

There were people across hall that kept their trash cans & used towels in hall at their door. I think this is not acceptable. Hotel was maintained but barely.

Absolutely a great place to stay. Rooms were clean employees were pleasant and the breakfast was amazing.

I did not like that my room that I booked was not available when I checked in. My reservation was for Wed & Thur Night. I called on wed night to inform that I would not be coming until thur. The hotel rep said no problem, see you tomorrow. She stated that I would still be charged for both nights. The room I booked had grab bars in the shower for my handicap wife. The room I got was not. I asked for a shower chair and one was delivered. I was too big for the size shower. The whole set up was not conducive for a wheel chair bound person. The toilet was very low to the floor, which made it extremely difficult to get on and off. Also no grab bars near the toilet either. It was not a good experience.

It was a very convenient location. It is a good spot. The hotel is spotless with warm breakfast. The rooms are updated and well equipped. Our stay was nice.