巴爾的摩奧因斯米爾斯凱悅嘉軒飯店(Hyatt Place Baltimore Owings Mills)

好地方

辦理入住手續時，我要求一份凱悅嘉軒酒店通常提供的特殊沙拉。有人告訴我他們沒有沙拉了。大約 20-30 分鐘後，一份沙拉被送到了我的房間。多麼好的服務啊！！！

I was doing a weekend trip to see sone friends and took a shot with this hotel. I will say i was impressed. Front desk ladies were very sweet. Bed was so comfortable. I will definitely be staying here again in the future

It was okay for the stay but not at all what we were hoping for. There were stains on almost everything, the bed, sofa, carpet, etc. when we went to turn the bathroom light on it’s took 10-15 seconds for the light to actually come on. The tv was only Chanel’s and movies but you have to pay $10-15 to watch a movie once. And almost all of the Chanel’s had no sound on them. They breakfast was okay there were a lot of things that tasted really off and not normal. We were there for three days and room service/ cleaning maid never came once even when we asked, so we got stuck with piles of towels and constantly trying to get more trash bags. The room had no microwave, a tiny mini fridge, a broken coffee machine and if you used the sink the water would leak all over the counter from the faucet. You could hear everything from all the other rooms next to us, there wasn’t much privacy. Over all it was bearable just to sleep in and that’s about it.

The place as still great like last time, everyone was friendly and professional. My fiancé and I had a great stay and are friends we’re very happy when they visited

The greeting when we arrived at 3pm was warm and friendly, the evening staff and manager were polite, kind and helpful. Now the day staff was literally like night and day. They were rude, short and literally talking about the guest. I won’t let that take away from the awesome time we had.

Hotel was a bit outdated. Very low and dim lighting. Carpet stained and old in the hallways. Towels and linens were old and dingy (brown tinted). Breakfast was ok. Oatmeal was very watery and there weren’t any toppings or additions to oatmeal like other locations. Staff was very friendly and nice. I didn’t have any issues with the workers, they all had great hospitality and did the best with what the hotel had to offer. Hyatt definitely should invest in some updates and replacements. Overpriced in my opinion. Not the best Hyatt experience at all!

I like the property everything was good all I think they need is to add a microwave into each room and it will be five stars and a different variety consolidating for breakfast

I had a 3 night stay. I asked on day 1 and day 2 for a key to the in-room safe. It never came. This forced me to carry everything that mattered during my entire stay which was unsafe. The room was never cleaned and I had to go down to the front desk to ask for toilet paper. I was rationed one roll. The person on the desk asked me if I had requested the room to be cleaned because they only clean every 4 days. Again, this was a 3 night stay. Concerned about this review (they said), they took garbage out, replenished toilet paper and towels on my final night. They did not bother to even straighten the bed. The second breakfast had nothing I could eat except tater tots. Were it not for GPS I would not have found it because there are no identifying signs on the building, not even above the front door. Only a small spire sign very high on the top is visible from a distance at night. They were also unable to provide a receipt when I checked out. I was there for a funeral. This stay added to stress rather than providing respite. I will never stay there again.