Beware! Rufund policies have no room for grace and the staff are unsympathetic and rude. My husband and I booked in to go on a trip early February 2023 which cost me $215, but due to flooding in Auckland (you know, the houses being washed away, slips and road closures etc), there was no way we could make it. They have a strict no refund policy and boy do they stick to it. I emailed as soon as I found out we couldn't get there, which was a week out from the trip, tried to explain our situation, that we're stuck on the North Island, have no money, can't get to the campsite and can't get home because there are no ferries available, and I politely asked for at least a partial refund, and the staff didn't even acknowledge that we're going through a rough patch and simply said there's no way we'll get a refund. As I continued to question this policy their emails got more abrupt and more rude. Perhaps its their right not to refund, but to be downright rude is not cool at all. I'd strongly suggest to be extremely wary when booking with them.
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