貝殼苑舒適飯店(Comfort Inn Kauri Court)

After being let day by another motel, giving away our room, we were so relieved to find this motel, from the time we arrived we were happy we were staying here, the customer service from the owners is outstanding, an the staff next morning were as well, you can tell they are happy working here! The apar**ent we stayed in had everything including its own washing machine an dryer, the unit was spotless, well done to everyone, the only let down, we tried to book for the next night but they were already fully booked, no surprises there!

staff friendliness: amazing internet connection: very fast and no lost of connections, well done :) cleanliness: this motel is very clean, well recommended to all people who likes tidy and clean accomodations. Staff did ana amazing cleaning in the room and bathroom. Location: close to city center, very accessible and just beside the gas station, close to Waitomo gas for cheap fuel. summary: Well recommended to everyone, and have your own parking by your door step. I'll be coming back next time I'm around in palmy.

Very welcoming staff but somewhat surprised at lack of face coverings. Even more noticeable as no interest in vaccination passes (understand that but would have thought masks even more valid in an enclosed reception area when status unknown and dealing with travellers). Moving beyond that staff certainly welcoming…just when travelling it is a noticeable issue… The unit was exactly what we were expecting - clean, comfortable and bright with everything expected for a short stay. Bed was comfortable however layout of complex meant noise from other units and road noise. Overall great value and if the unit at our bedhead had not had the TV on all night our stay would have been greatly improved. Would stay at again but something to be conscious of. Note also a high school is over the fence so expect school bells during school terms.

I booked this room late in the day due to my hostel being unsafe. My reservation was accepted online AFTER the desk hours and a phone number given to call to be let in to the motel upon my arrival. When I arrived at 11:30 pm the office was closed (which was to be expected) but no one answered the after hours number. I contacted the ********** help line and they were very helpful and quickly connected with the hotel owner, Margarette, and asked her to please meet me for my room. At this point it was midnight. The owner did meet me and her behavior was rude, angry, and unprofessional. She met me with "Do you have any idea what time it is??" After trying kindly to explain my situation, she cut me off and read me the riot act which included how I as a foreigner needed "to learn how NZ works", how I "inconvenienced her", how this was "never going to happen again", etc. Bear in mind I was soaking wet from the rain and was crying from the scary event at my hostel. She showed zero kindness and basic human decency. Why would the motel accept and process my payment after the desk hours if they had no intention of letting me into the room after hours? Simply refuse the booking if you cannot meet the after hours needs of guests. Owning and running a motel means that sometimes travelers have unexpected situations. My late arrival was in no way malicious or entitled and I tried to meet her with gratitude and had my head bit off. Poor reflection of the usual kind Kiwi spirit :/

Stayed in a two bedroom unit, very spacious with large bathroom and a second toilet, also washing machine and dryer. Bedrooms were spacious and beds comfortable each with a tv. The unit was very clean with everything we needed. Situated well away from the road so very quiet with ample parking. Definitely recommend staying here.

Didn't know there was no sky tv.remote to the tv was hard to use I mean the buttons you push it and had to push it more than once.poor reception for the tv and mobile phone.

Cleanest property I have stayed at. Rooms are new and spacious. Staff is friendly, and amenities are great (free laundry!). Highly recommended.