厄茲巴伊飯店(Ozbay Hotel)

The Özbay hotel is perfectly fine for a stay in Pamukkale. It was a good value room for the price. Conveniently located near the Travertines and several restaurants. Linens are clean and beds are comfy. Unfortunately, our heater wasn’t working and the room was cold. We asked staff to take a look at the heater, but they only gave us the option to move rooms. We had already unpacked, so we didn’t want to move. But even the next day the staff didn’t try to fix it. The front desk team also didn’t seem to know anything about prices for the travertines, nor have a recommended plan for visiting Hieropolis, nor have any info about returning to the airport besides ordering a private car. All this information is available from other sources in town, but it would have been nice if our hotel could have provided some information.