帕拉西奧埃斯托里爾飯店高爾夫及養生中心(Palacio Estoril Golf & Wellness)

This is a historical hotel where the author of James Bond books once lived and where one of the movies was filmed. The rooms are good quality. The spa has a swimming pool, jacuzzi, massage showers, hammam, sauna. However, they refused to give me more than 1 towel per visit. The breakfast is good quality. You can order a custom-made omelette with various ingredients. The fruit choice included mango and papaya even in winter. The only unpleasant moment was that they tried to downgrade the room category for us (give a lower category room than originally booked, even though it was in low season). I have never experienced that before in my entire life. Fortunately, thanks to an efficient intervention of the trip.com customer support, we managed to get the exact room type that we originally booked, but there was a little bit of a stress, so I advise everyone to double-check directly with the hotel what room category you will be put in BEFORE you arrive.

簡直太棒了！高標準的飯店，服務周到。

A Grand old hotel with a great location A very disappointing breakfast

As soon as we got to the hotel we were amazed by the service of the friendly staff. Everything took a bad turn on our last day when a small bag of jewelry went missing after housekeeping had been in our room to clean. We had put the small bag in a make up bag on a table, so there’s no way it went missing on its own. If you’re going to stay here, put everything of value in a safe box because the employees clearly can’t be trusted. Because of this incident, we will never return to this hotel and I advise anyone I know to stay away from it.

The building facade, entrance, dining, bar and terrace are indeed 5*, but the rooms are not. During the night, on three separate occasions, I had to kill a large moth and two small one that's were flapping above my head in the dark. The windows were shut but I assume they are accessing through another cavity. The large one was 4cm long, very unattractive! Till beyond midnight, adjacent rooms were moving furniture causing noise to wrattle and groan around the building. The hotel should fit special small soft pads to furniture legs (these are easy and cheap to get). When I checked in, I went to take a shower at 5pm, the water was warm, not hot, cue cold shower. The bathroom smelt damp. A disrupted sleep for a 5 star hotel is not acceptable, and moths flying around a room at 2am isn't either. Another traveller said you could hear the lift all night opening and closing and the doors to other rooms slamming. I wouldn't return.

Très bel hôtel, grande piscine, et piscine intérieure chauffée, le personnel et très accueillant, la plage a 5 min à pied, seul ic le room service n’est pas à la hauteur d’un 5 étoile. Sinon c’était super!

On se sent vraiment dans un hôtel de luxe au Palacio Estoril. La piscine est magnifique et le personnel est très agréable