Hyatt Centric Park City

Overall stay was good. Mask was mandated but many patrons did not abide by the rules and it was not enforced. The bathroom toilet rocked a bit. The shower door was not completed hinged properly. The room would creek and make noises all night. Strange! Service was good. Everyone was very friendly and helpful. The staff always had on their masks. The rooms were nice and the hallways were well lit. Hotel had nice decor and felt warm and inviting. The ski rental shop on the 2nd floor was super convenient. The shuttle service was greatly appreciated and made getting around to the lifts and into Main Street very easy. Overall, a great stay at Hyatt Centric PC. We would come again.

Booked this hotel for a business retreat. We had 12 rooms for 12 couples reserved under the couples' names. The hotel had issues checking everyone in and even told 1 couple they didn't have a room when they actually did. Then they tried to charge the individuals instead of the card I put on file to charge! It was a total embarrassment. The hotel should have called my number if they had questions. Not ********** fault, but the hotel's fault. They also wanted to charge 1,000 for a conference room!! even though we bought so many rooms.

I have to say for almost $400 a night I shouldn't have to drive down a mud covered road and have to clean my car after every time I come back to my room. My car is literally covered in mud. Then to be bombarded by valet people begging me to let them take my car and park it. So unprofessional! If the road to your hotel is in such bad shape you shouldn't be filling rooms. Worst hotel experience I have had in years!

I have been visiting the Hyatt Centric Park City for the past 7-8 years, back when it was a Hyatt category 3 hotel. Now, it has been upgraded to a cat 8, the highest level in the Hyatt portfolio. However, in comparison to other cat 8 hotels such as Park Hyatt Beaver Creek and Park Hyatt Vendome, the overall service quality at Hyatt Centric Park City falls significantly short, spanning from the front desk to the restaurant staff. Unlike previous years, even with my Globalist status, I did not feel welcomed by the staff except for the valet staff. Not only was there a lack of friendliness, but also competency issues arose. I was given incorrect information by a front desk staff member at the time of reservation, and they initially refused to rectify the error. Moreover, although I booked a large residence, it felt smaller than the previous large residence I stayed in. When I raised this concern with the front desk, they merely stated that rooms vary in size without investigating my previous stay details. Furthermore, despite the possibility of different sizes for large residences, I was not offered a larger room based on my status and the hotel's low occupancy rate. Additionally, the restaurant staff missed several details during all three days of my dining experiences. For instance, when my table requested strawberry jam, raspberry jam was brought instead, and when we asked for blueberry jam, blackberry jam was brought. It took three requests and over 15 minutes to receive hot sauce, and a dish that was supposed to have cheese removed arrived with cheese still on it. Multiple issues persisted for all 3 days despite the restaurant having only 1-2 occupied tables. Regarding the late check-out policy, it's concerning that they refuse to consider it until the morning of the last day. In my experience at other Hyatt resort hotels, late check-out confirmation was provided no later than the night preceding the checkout. This policy made it challenging to plan the last day effectively. Given the low occupancy rate at the hotel during my stay, such flexibility in late check-out arrangements would greatly enhance the guest experience. It's regrettable to see a decline in quality at a place that was once one of my family's favorites. It's disheartening to note the significant decline in quality, particularly considering the personalized service they once provided, such as setting up a humidifier ahead of my arrival based on my previous stay preferences.

Hyatt is amazing, I love the ski in ski out part. So close to canyon village. Room is big and clean, bed is soft, hot tub is amazing, as well as sauna. Great experience in dining, particularly love the happy hour and hot chocolate.

We stayed at Hyatt Centric Park City to ski. Location was incredible- step outside the ski-valet area and you could slide down to the lift and actually ski back inside the hotel if so inclined. Staff was very customer focused, especially Michela at front desk, the crew in ski valet, and staff in restaurant. Rooms were quiet, clean and comfortable. This place is above and beyond for a ski vacation and highly recommended. The only drawback is the Utah alcohol rules which limit carrying drinks while strolling outside of bar.

This was a beautiful and fun resort with plenty to do. The two hot tubs and swimming pool were clean and in great condition. The pool was warm and swimmable even in March. It was truly a ski in- ski out resort; however, it was more so for blue slopes instead of green. The one bedroom suite we stayed in was extremely spacious. The hotel restaurant was delicious. It was our first time staying at a Hyatt property, but we will definitely be back!

The Hyatt centric is placed slope side at The Canyons part of Park City ski area. The hotel had everything needed for a great ski vacation: ski in / ski out, ski valet, rentals on site, heated outdoor pool and a nice restaurant. A free shuttle can take you to Main St Park City. It is an easy 45 minute uber ride from Salt Lake City airport. Friendly and helpful staff.

We really like our stay. Clean, comfortable, and great location. Shuttle to Canyon and into town. Hot chocolate in the lobby for happy hour. Ski in ski out on 2nd floor. We will definitely be back as soon as possible.