Accommodation was standard Premier Inn, clean, welcoming and comfortable, and was perfectly located for a family get together. The accommodation staff were very polite and friendly and you felt you were a valued customer....BUT... our experience in the attached restaurant for our second days breakfast was an appalling and traumatic experience. The cooked breakfast service was so delayed we ended up cancelling our breakfast and walking out. Since some Premier Inn locations have dispensed with the open buffet and replaced it with table service, then any flexibility is lost and you are at the mercy of the staff. After 30 mins from sitting down I still had not had my 2 item cooked breakfast, on cancelling the breakfast with the manageress, she became very defensive and then aggressive that I should have the opinion that they weren't very efficient, and the parting comment that led me to leave was...'if you wanted your breakfast any earlier then maybe you should have got out of bed sooner'....I'll leave that comment for you consider... The accommodation part of this Premier Inn and the staff were fantastic, avoid the restaurant and go down to the next roundabout where there is a friendly Tesco restaurant.
翻譯