Hotel is lovely, public areas and bedrooms are excellent quality. Staff are helpful. Apart from another resident had charged their drinks bill to my room and the staff asked me for proof I hadn’t ordered the drinks which seemed inappropriate and delayed my check in. Spa access is not included in price, costs an additional £15 for 24 hrs. The facilities are excellent though, the best gym I’ve seen in a hotel. Penrith is lovely. Definitely recommend.
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