Residence Inn Phoenix North/Happy Valley

Noise level was absolutely terrible. There is a middle courtyard with a basketball court, and the windows are paper thin. Kids screamed and played basketball past 10pm. The front desk was unable to do anything about it and said that 10pm is quiet time. I even called Marriott corporate and they said the noise level is allowed until quiet time at 10pm. If you want to hear a basketball bounced continuously, with an echo, along with screaming past 10pm...this is your hotel.

second stay in a row with an issue. last time, there was a distinct pet urine smell in the room. all that was done was to spray some deodorizer. this last time, we had a toilet valve get stuck and flood the bathroom. four calls later, we had the flooded water taken care of and the toilet fixed. I received a somewhat insincere apology email from the hotel, basically saying they will try better next time. I would expect more from a Marriot property.

We had issues all through our stay. It was actually about a week long. They convinced me to moved from paying ********** to direct paying them. Once I did, they kicked me out of the hotel. They said my cats (2) were too smelly. They are supposed to be pet friendly. There were a million barking dogs on my floor, but my litter box smelled. I guess I probably shouldn’t have had it next to the tile floor near the door. I thought it would be easier clean up for the staff, instead I got kicked out of this Pet friendly hotel.

The couch in the room was broken and sagging in the middle, the bedding on the bed was just cry thinsheet like blankets, the bathroon was extrey small, could barely close the door without having to step practically into the shower.

Free breakfast has a lot to be desired and even the coffee was undrinkable.

Everything was really good except for the air conditioner. It rattled all night long, waking us up constantly. And it was so loud that we had to really turn up the T.V. in order to hear it. But everything else was really nice, the room size and cleanliness was perfect and the service was great. I did tell the staff at check out about the problem, so I hope they get that fixed.

Great place. Clean. Comfortable. Staff was very nice and friendly. Breakfast one of the best Ive had at a free breakfast.

We have actually stayed here 13 years ago when we were first shopping for houses in Anthem. Now we have sold our home in Anthem and decided to come here and stay again. It's very nice it's great to see all the trees have flourished pool area is absolutely beautiful we love the lights at night we love the ability to sit outside and have our breakfast or hang out in the afternoon or evening. The front desk was extremely helpful. I requested a roll in shower for ease because I am having difficulty getting around and it was 100% excellent and ready to go. We both appreciate the 12:00 checkout time and absolutely like the fact that you can check in at 3:00 p.m. it's nice that the rooms have separate bathroom and bedroom and then a completely full kitchen and TV room area. We have had a great stay we wish you could stay longer we will be back thank you

Great place to stay!! Hot tub and pool area beautiful, great staff.