希爾頓歡朋飯店-鳳凰城比爾特莫爾(Hampton Inn Phoenix-Biltmore)

The stay was great. We had a little issue with the toilet but it was resolved in less than 15 minutes.

My room was only cleaned every 3 days for my extended stay; the elevators are horrendous and half the time took me to a different floor and different direction; have of the elevators blocked off for construction; had to take an out of the way path to even try to find the gym with zero signage to guide you; rarely anyone at the front desk to answer questions; I wouldn’t stay here again .

Definitely disappointed. We booked this stay quite a few months in advance and when we arrived the pool and jacuzzi were under construction due to a flood in the building. Had I known I would have canceled and stayed somewhere else. Phoenix is hot and a pool is a must. There is a $10 parking fee that I didn’t know about until arrival, which may be my fault for not reading the fine print but it would have been nice if they offered to at least waive that fee since the pool and jacuzzi were unavailable. The breakfast honestly was not good at all. I won’t stay again.

Terrible experience, extremely rude front desk who told me i could find somewhere else to stay when i asked why I wasn't informed of the heavy construction going on or that there was no pool access. She was so rude. Dust everywhere in the halls. I got lost twice trying to navigate the construction and missed two ubers. It was noisy and im totally disappointed. I'd love a refund even if only a partial as I left after one day because i couldn't enjoy the hotel

I booked this hotel primarily for the pool and outdoor spaces. There was no mention of construction or amenity closure on ********** or the hampton website. The closures were very briefly skimmed over upon check-in. I was not provided with a partial refund due to booking through **********.

Not thrilled about this property, especially for the price. Construction everywhere! No pool use, free breakfast was less than to be desired. Room was seemed clean but smelled stale and old. Bed was old and dipping in the middle. What I did love, wow, the fitness center. I imagine once the updates are complete, this property will be worth the price.

Hotel was completely under renovation. No pool, or spa. No breakfast. I was given the option to cancel when I checked in, like, am I supposed to start looking for another hotel? An advance notice should have been given. If I was traveling with kids and hoping for a fun stay I would have been extremely upset. I was not even offered a discount. Did I mention there was no breakfast?

I was not impressed with the hotel it seems outdated it’s my first time staying here and it will probably be the last,the area looks very dark!I thought I was staying in this bright area before getting to the dark area dont like it specially coming with my daughter .

This is for the Ladies. ladies, you know how some hotels have crappy mirrors to put on your make-up. I call those guy hotels. They just need a bed and a shower then done. While us ladies prefer a nice big back lighted mirror to easily put on our make-up. THEY HAVE A GREAT ONE. And plenty of space for the make-up and hair dryer the works. A plus on that! The building and rooms are really super clean. Highly recommend it ladies. Staff was cool. I love new and it had that feeling throughout. Go for it.