鳳凰城雅樂軒飯店(Aloft Phoenix-Airport)

The bar tender could be a little nicer she has a real chip in her shoulder that honestly could upset anyone. She did her job well enough but she could have a lesson in being warmer. Lighting is awful! Throughout the whole hotel! Otherwise good enough for a bite stay.

Location was so/so. Questionable stuff going on outside the hotel homeless etc. not much in walking distance. My flight came in late at night and there was no shuttle but that was never mentioned until I walked to the shuttle pick up. Rooms are extremely small. The lobby gets very loud and kinda ghetto at night. There was a fight in the lobby I could hear from my room one night then the next morning as I was waiting on a Uber I’m assuming the same ladies somehow reappeared and started fighting again until getting put out by security.

The staff was great. It sounded like jets were taking off in the parking lot and drag races were happening on the road outside. We did not get much sleep at all even with sleep noise in our room. The fan in our room would not stay on so that did not help with the noise.

Room in disrepair. Broken air conditioner grille. Damaged wall. No airport shuttle before 6am. Flights cross country are early. Not disclosed during reservation. I had to get a Lyft instead at a cost I was not counting on.🙁

I was disappointed with the property. It wasn’t maintained, you could tell that the rooms were quickly “cleaned.” The sheets were worn, the carpet was dirty, I expected more.

Would never stay again, black mold in room, charged for amenities days after my stay. Would not recommend to anyone ever! DO NOT STAY HERE

Our flight was delayed and we arrived at 2:00am Front Desk employee was rude and not very helpful

Excelente servicio la Verdad lo recomiendo totalmente

Bad area