鳳凰市中心希爾頓花園飯店(Hilton Garden Inn Phoenix Downtown)

I was a guest staying here arrived at check in , valet said they were full and I had to park at a parking garage on the street in downtown , but yet as the evening went on they started taking valet from people who were not hotel guests. Hilton should have a priority for guest of hotel . Second check in was awful with employee named Sophia , she is rude doesn’t answer questions but points when asked where I could buy drinks in hotel. Does not go over how to get to rooftop bar and when asked about valet she shrugged her shoulders with no response . Worst service I’ve had !

The only problem was our check in. Check in time was 3 but our room was unavailable until after 4. We had tickets to the baseball game starting at 5 and had hoped to freshen up and change before going. Instead I had to do this in the bathroom in the lobby which wasn't ideal. The staff didn't offer much other than "sorry we are short staffed".

Hotel was good. Elevators take forever and parking is a nightmare. Basically no parking whatsoever. The "assigned" parking is about 15 valet spots and if it's full, you need to park in a parking lot that charges $30 and NO in & out. We parked for 30 mins and had to leave and when we came back had to pay another $30. Ridiculously outrageous.

No convenient parking Only one valet attendant Poor Hilton sign on property No check-in staff on duty Unfriendly check-in staff

Hotel was clean, beds and pillows were some of the worst I’ve seen. No onsite parking so you have to park and pay in a public garage down the street.

顯然 ********** 的預訂有問題，因為他們花了一段時間才找到我的預訂。也不知道代客泊車費是 38 美元！房間和酒店在其他方面都很棒！

這棟建築裡外都很漂亮而且非常乾淨。我肯定會再次入住。屋頂酒吧因舉辦派對而兩晚都關閉。我們的房間很安靜，我們睡得很好。

The staff was helpful. The hotel is dated, and the gym is very limited and the upstairs bar adds gratuity to your tab without warning. I still wasn't refunded my deposit.