Our daughter bought us an experience day for Christmas for this place. It included a tour of the brewery, a three course meal, bed and breakfast, beer samples along the way during the tour, and to take a gift pack including beer and glassware home with you. We arrived at 1pm and the tour was at 2pm. We couldn't have the room until after 2pm which wasn't a problem as we would do the tour first. Told the guy behind the bar what we were there for and he just said that the tour didn't start until 2 and did we want a drink while we waited. The same guy - Josh- did the tour and all we were told was how things worked. Didn't see anything working so weren't able to do any sample tasting along the way. We finally got taken up to our room at 4pm and Josh asked if we would like a table booking for our meal so we said 6pm. There wasn't any towels or soap/shower gel in the room, we had to ask for them. The towels were just dumped on the floor outside the room while we were downstairs eating. Still no shower gel. Went down just before 6 and no table booked and was just told "oh, you can sit there if you want or go into the other room". We were taken to another room, given a menu and we told them we eye on the experience day. That menu was taken off us and another smaller given to us. Next morning we opened the room door to go down for breakfast and the tiniest tube of shower gel was on the floor. Walked in for breakfast gave the woman our room number to be told that there wasn't a table for us!!. She went to a table which had crumbs on quickly brushed them onto the floor and then set the table for us. Didn't even wipe it. Tea pot was all stained and breakfast was dry. Went to check out and asked about the gift pack and glassware that we should get. The woman said to just take one of the gift packs out of the window so again I asked about the glassware. She took a glass from under the bar that they use for customers and said that was all they had. I didn't want a glass that others had used so told her to forget it. Not a very good experience and I wouldn't recommend the place to anyone.
翻譯