We checked in late but had already paid for our reservations on *********. When we arrived to our room, it was two queen size beds and not one king like our reservation stated on it. I went to the front desk and was told that since it was done through a third party like Hotel. com, that the request for a king did not come through and then was all that they had at this site. I have used ********* for the past several years and never had this happen so it was disappointing. The AC unit did not cool very good which we told the front desk about but it would be a couple of hours before it could be looked at, that would have been in the middle of the night, so we said no. Both beds were perhaps some of the hardest and most uncomfortable beds I have every experienced at a Holiday Inn Express. I was very disappointed with our whole experience and it will be a while before we stay at a Holiday Inn Express again.
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