五號公寓(Residences at the Fives)

Hermoso hotel en conexión con la naturaleza… pudimos observar muchos animales que viven libremente por el lugar! La atención muy buena y siempre al servicio de las necesidades del huesped. El hotel ofrece diversas actividades para realizar y tiene piscinas en todas las villas. Queremos destacar la atención de nuestro ambassador Luigi en las camas balinesas ya Que estuvo siempre a disposición y nos brindó una muy cálida atención.

El hotel muy bonito, la atención y la habitación estupendas, solo que a cierta hora de la tarde no hay absolutamente nada que comer, eso fue lo único que no me gusto todo lo demás muy bien. La playa tmb nos tocó sin sargazo

The Flavors restaurant was AMAZING! Adriana and the other hostesses went above and beyond. I am vegan and they always made sure I had something to eat. The chefs went out of their way to make me main dishes that were vegan, instead of just telling me what I could eat at the buffet. The food they made was delicious and the friendliness of staff made this my favorite restaurant!

The resort it’s self is immaculately clean, and the staff very friendly on the whole, we had a swim up room which was amazing, however our guest team in our block 17, were ok, they didn’t go out of their way to be particularly friendly, which was a shame. I’m writing this review after returning from holiday and being discharged from hospital after contracting dengue fever whilst there. I have been incredibly poorly. There is apparently an increase in dengue fever along the riviera maya, so I would advise severe caution, and the hotel should have more stringent advice to guests about mosquitoes and the risk of dengue fever on check in, in my opinion. Also the overall standard of the evening food was very poor, we ate in all of the restaurants and overall there was good service, but none of them could be classed as high quality, the menus are limited, and the food is not that of a high standard restaurant. Although the breakfasts and lunches were good. In all the food was the most disappointing aspect of the holiday.

We stayed at the Fives residences during the first week of May. It was our second time there; the first being in 2017 when it was completely under Karisma. There are many more positives than negatives, but the negatives are important considerations. Positives: Staff/Serve is exceptional. The rooms/housekeeping are second to none. The villa ambassador we had was very professional and always available. The outdoor food was very tasty and plentiful. The man- made breakwater provides an outdoor-like swimming pool in the ocean which gives you lots of areas to swim free of sea**** which is a huge problem at every resort. The entertainment was very good. The on- site activities were second to none. I would highly recommend Yvan at the Scuba Dive Shop who is a master diver and great teacher and guide. My daughter and I really enjoyed it. Negatives: If you like the beach as we do, then you must know there is not much refuge from the sun. There are practically no umbrellas for the regular resort guests and are only for the Presige members. The only shade is under tress and as the sun moves, you are exposed. This in itself is the single most important resort feature for us since we typically spend all day at the beach while at these resorts. The restaurant A La Carte meals we really very average and was a huge disappointment since we were there in 2017. If you are looking for an eating experience this is not the place. The outdoor food was plentiful and consisted of everything such as pizza, ribs, tacos, burgers, and much more and was by far much better than the restaurant food. There is a lack of staff in the restaurants as well.

This place was not good. We paid a lot of money for a 2 room Penthouse Villa for our family of 4 for Spring Break and it was a total disappointment. We had issues with our room, our bathtub, room service, check in, check out. You name it. Complete cluster. Examples below: - It took 2hrs + on 2 occasions to get a white wine delivered to us, so we could enjoy our roof top veranda and then when they finally came, they brought merlot and champagne. Neither of which were white wine. Still charged us. -We were supposed to have in room breakfast included with our package (Platinum Package), still charged us. -No pool side snacks available for kids or adults unless you bought your own in the little hotel bodega. These snacks were not included in the all inclusive. Quite pricy. -The check was in a separate location, which was supposed to make us feel special, but it was not well managed. They spent time asking us about the scent we wanted to have in our room, which was only a disguise to cover up the musty smell of the room. -We had a 'dedicated attendant' who was supposed to book reservations for us and help make our trip more enjoyable. She was very unresponsive and when we did get her attention, she wasn't able to help us. -I got food poisoning and missed a whole day of the vacation in bed. -The kids club was good. -The kids pool is a joke. Just a rusty jungle gym sitting in shallow water. I could go on, but you get it. We met some people who had been a few times and had great experiences, but we did not. All we got was a lot of excuses in broken English. I would not recommend this place. The website visuals are not accurate. They must be 10+ years old. I would rate it as a 3-3.5 star resort, so if you go, lower your expectations.

pro: overall the hotel is very nice, clean and relaxing. This is an elevated all inclusive resort. The food is great, the surroundings well taken care off, the staff (except for the front desk), very caring and friendly con: we had booked the 1 bedroom penthouse suite and it was very disappointing. The chaise lounges came without cushions, the Jacuzzi was not working properly and except for a rusted grill and a table with some chairs there was nothing on the roof top. It looked depressing. We complained 6 times to the front desk and 2 days before our departure the Jacuzzi was filled with water and working. The day before we left we finally received the cushions for the lounges. Booking the penthouse was a waste of money I don't want the lack of support and professionalism from the front desk take away from the rest of the property. Everyone else was very friendly and the hotel is beautiful. Just don't waste your money on a special room. You will not be able to enjoy it.

Es un fraude total. Es un robo al desploblado.Te cobran hasta por respirar. El personal es muy cálido y bueno. Pesima comida. Las instalaciones dejan mucho que desear. Mi experiencia fue mala en general. Se dicen un hotel 5 diamantes y no llegan ni a 3 estrellas. En lo que para mi seria la hora de la comida entre 12pm y 5pm la mayoría de los restaurantes estan cerrados. Estas en México y te cobran en dolares, que para ellos el dolar vale lo que ellos quieren. Para ir a comer o cenar tienes que hacer reservacion, dicho por el personal 4 dias antes. No cometan el error de ir a este hotel, hay hotel de mucho mejor calidad y de menor precio. No vale lo que dicen que vale.

Went to the resort for a wedding and it was amazing! Best food that I have ever had at any resort! I love the restaurant choices and the food quality. Not your typical resort! The rooms were spacious. The resort had great amenities, a nice spa and helpful staff. I can’t wait to go back!