奧勒姆舒適套房飯店-普羅沃(Comfort Inn & Suites Orem - Provo)

The room is clean and comfortable. The staffs are friendly and helpful.

Quick last-minute overnight stay. Solid location, clean and spacious room, comfy firm bed. Friendly service. Pleasantly surprised at the great value offered at a great price.

Tre bien

The towels were worn with some bare spots and very stained. The room walls were scratched. The beds were very comfortable, so that was good. I went on a pretty slow weekend, there were not a lot of guests there. But of course they put us closest to the lobby and right under another family. I don't know why hotels always do that. The people above us were pretty loud, but I didn't have the energy to pack up and asked to be moved. The pool is in bad shape. The hot tub finish is peeling and flaking off, creating sharp pieces everywhere along the bench and bottom I actually scraped my leg and foot on the peeling finish. Not safe. I wouldn't stay here again.

The property is just off University Parkway which means it is by everything. The rooms are comfortable and with a full house, you couldn't hear your neighbors which is kind of remarkable. I was to tired to explore the facilities but they seem fine, I'll have to do that the next time I stay.

Staff were not friendly or helpful. They acted like anything we needed was a terrible inconvenience.

No hot water in the morning at 6am. After running for minutes only barely did it get luke warm. At my age I havent taken a cold shower in a long time. So not happy. The TV remote didnt work either. It was a very old TV at that but not there to watch TV. The free breakfast was also sub par but understandable to a certain extent at that price point. I did call to inform the desk and there was not even a hint of a customer service attemt to even discount or refund a portion of our stay. I mean it is 2024 and you gotta have hot water. It was very clean though so that was an upside.

Room was really clean and well appointed. Staff was very professional and courteous. The breakfast was the typical free hotel breakfast. Coffee is available from 5a-10p and breakfast starts at 6a. Walls are a little thin, but overall not an issue. Shower is nice with a tall shower head, and hot water. Bed was super comfy. Location is super convenient to highway, restaurants, shopping, etc. I'd stay here again.

I typically only write rave reviews...however I was displeased with this experience. When I arrived I felt like I was an imposition to McKenzie. Then, I did not have hot water and she did nothing about it. I was charged the usual $50 for incidentals. It has not been refunded 3 days later, even though I left the room immaculate. On the brighter side, the front desk person the morning I left was fabulous. Thank you for being so kind and friendly.