凱藝套房飯店-庫克點第五季(Quality Hotel Point Cook)

50 50 whether room gets made up or not. Friendly welcoming staff and good sized rooms. Needs a bit of tlc. Example, paintwork, one tea spoon, glasses dirty,milk in fridge opened prior to arrival!. Stayed sixteen nights over four occasions in the last year but unlikely to return

Not bad but depending on the room there seems to be a Motocross track right next to the room ..literally ! . Noisy in daylight hours

Booked four nights for self and was surprised by modern clean quiet unit and all good until the next day around 4pm. was watching a movie and someone began riding a dirt bike around the perimeter of their block for 30 mins and very noisy and created a lot of dust. Then it stopped and an hour later, more noise. This time on the same block, a car was being driven with a large council garbage bin being towed behind creating further noise and dust and this went on for an hour. By 7 pm I had enough and checked out. Seems the hotel knows about this but can’t stop it- so wasted two nights accom and hotel said would reimburse for one night. So until this issue is address and can’t see it happening anytime soon as nothing appears to be addressed in todays current world - as can’t stop people doing what they want on their own property - so don’t get caught out like I was- such a shame as a nice place.

My Terrible experience started when I got told out of the blue that I had pay a $300 party bond ( i am over 50) for one night and if I don’t have a party I will get it refunded in two weeks. On top of that the food was priced like Sydney CBD prices and poor and cold and if you order room service they charge you at your door with a EFTPOS machine in hand and then double charge you on your room account . There is also confusion as to who is in charge and they are just all over the place and to top it off the rooms and grounds are filthy. This once was a great little hotel and now it’s been spoiled by what looks like some form of cut price budget strategy.

Expensive for a very average room. On arrival I had to pay another 300 for security deposit which I did not receive back for a week. Staff were rude and I had to ask for a receipt 4 times. The place was dirty with dead flys on the furniture and a motorbike was riding in the paddock next door for hours into the evening.

Great location. The room and the property was lovely. Would stay there again

towells need replacing other than that we had a lovely stay very well equipped and modern

Terrible experience. Rubbish from previous guests still in the room. Facilities were unusable . Customer servive not good.

Shower could do with a ‘mum’ clean. Bin in bathroom not emptied - used sanitary pads.