波塔靈頓大飯店(Portarlington Grand Hotel)

We chose this place with friends solely for the promise of a great steak, as I was craving one badly. The ambiance was fantastic, but unfortunately, the service left much to be desired. Despite ordering a simple porterhouse cooked medium, it arrived well done, not just once but TWICE. The wait time for to get it right was lengthy, leaving me hungry and disappointed while my friends are eating. To add to the letdown, the salad was stale and lacked dressing entirely. As a chef myself, I was baffled by how THREE chefs in the kitchen couldn't get a simple steak right. I made an effort to remain composed, but the poor customer service from waitress Leeza, lacking in empathy, was hard to overlook. I appreciated Clare's apology, but it couldn't make up for the overall disappointment. Sadly, I won't be returning and can't recommend this place to others.

the verandah proved a great spot to sit and watch the world go by, on a lovely sunny winters day enjoying a couple of drinks and ordering lunch. friendly staff my only complaint was being told the kitchen was closing at 1pm not 2. and having to insist i wanted something to eat, as i had been sitting having a couple of drinks at their establishment. no reason was given as to the early closure, however i feel the kitchen may have been unexpectedly over run on such a lovely day

Ate here tonight in the Atrium. Absolutely beautiful meal, service was 5 star and the place is great. Clean and full of atmosphere. Staff couldn’t do enough for you. Beautiful meal. Definitely recommend and we will be back. Lucky to be local. Great prices.

The staff were so professional so helpful. The beds and pillows were the best I have slept on.

A wonderful, referbished old building. Rooms are a good size and well appointed. Service is friendly and efficient.

We have just had lunch today and the food and staff were all amazing. Special thanks to Leeanne who was our waitress and spoilt us rotten and was incredible. Food came out all at once which was fantastic seeing it was so busy and we had a large group. Highly recommend and looking forward to going again.

Stayed in the hotel in a balcony room it was absolutely beautiful. From the moment I arrived I was made so welcome by the friendly staff Miki and here team . The rooms are so well equipped everything I needed . Sitting on the balcony looking over the ocean was a wonderful experience. Can’t wait to return .

We had a Saturday night dinner in dining room. It’s was great to see the place busy on a winter night. We were booked for 8.30 and were disappointed to find that the famous Portarlington mussels were sold out. After finding an alternative we finished dinner and, looking for appears to sharing a dessert, asked if we could order. We were told the kitchen had closed so we were unable to order anything else. We had a very attentive server so we were a bit disappointed overall that we hadn’t been warned the kitchen was closing. We were staying in the accomodation at the hotel and, I’m not sure I’d eat at the pub next time…..

After seeing a travel show highlighting this hotel while living in China, we took the opportunity to go for a meal on a visit home. The welcome was lack luster, we were not permitted to go inside as it was “closed” and we were mustered to a glorified side shed with a trendy industrial roof. This made us feel we were interrupting them. The food was expensive and the picnic chairs cold. Not a good look for our 87yo+ parents. I would waste my time or money again