波特蘭扎格斯飯店(The Hotel Zags Portland)

It was a smooth and comfortable stay would stay again thanks

Nice hotel , thank you

Front desk often not staffed. Relies entirely on remote messaging online interaction. No food on site. Not disclosed at booking that the restaurant was closed. Wi-Fi erratic especially early AM. Room was never cleaned during 3day stay. Of course all communication‘spoused to be online I guess but for 3-4 star hotel I expect in person help. Location is very good. Shame the service doesn’t match the location.

Overall an okay place to stay with friendly staff but wouldn't stay again. We were charged an additional fee for each day of the stay under "Guest Amenities" when we didn't use any of them. Upon calling to ask we were told this was an automatic charge for their amenities even if they are unused. (The "amenities" include items such as bottled water and coffee and tea in your room.)

I did not receive a paper receipt although I requested one. The electronic copy I received stated that my lodging was for two people although I requested and received lodging for one person. This complicates my ability to be compensated by my work for my stay. Staff was okay. One gentleman was very nice. Other staff were not as attentive. It took very long to check out. The person at the front desk gave attention to people who were not in line while I was waiting for my receipt. The lack of attention to my checking out almost caused me to be late for my flight. She also ignored my request for a paper receipt.

Property is nice and I’ve stayed multiple times. This time there was a fire drill at 3:00 am in the morning. Obviously, we arose startled. There were no instructions from hotel staff, just sirens and flashing lights. As senior citizens we walked down 5 flights of stairs, walked on the street around the corner. When we entered the lobby, we found a staff member casually smiling and waving us off, saying “false alarm”. To add insult to injury, I’ve called 3 times and have yet to receive a return call 3 weeks later. Attention to details matters.