I have rarely written reviews... My husband and I wanted to stay at this hotel the following weekend. We saw haw charming it looked and thought it would be perfect....A well earned weekend get-away. It was late on Saturday night and I thought I should book a nice room for the following weekend before I go to bed. I did just that and accidentally put todays date and not for next weekend....My husband caught this in the morning. I immediately asked to change the date for the one we meant to book the following weekend. After a few days I was told that no change and no refund. I own a small business and I know that an honest mistake happens. WOW- I spent my vacation money for the weekend now... so Prague will have to wait. I'm disappointed that...Thats it. I don't want to hurt the business but I think possibly it may help the management realize that every customer matters.
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