格蘭德米拉馬爾全奢華套房度假飯店(Grand Miramar All Luxury Suites & Residences)

Me encanto todo, el personal nos atendió de lo mejor, muy atentos, un servicio súper completo, lo recomiendo ampliamente

Mold, Food Poisoning, and a staff that won't help. This is what you'll get at Grand Miramar. We have stayed there many times and loved this property. It seems management is ruining the place. The Gym has major water damage that hasn't been mitigated. My wife and I both ended up with food poisoning from the breakfast. They lied and said they have never had a case of food poisoning. This is a lie b/c one of our friends had to be transported to the hospital last time we all stayed at Grand Miramar. They say the reason they know there is no mold is because people still use the gym. lol Yet. They have done zero to fix all all the visible water damage. So did the mold just fix it self behind a wall that hasn't been opened? Seriously Grand Miramar. You lost us on this trip. You offered zero concessions and didn't even apologize. Don't judge a company on how they handle everything when everything is good. Judge them on how they handle everything when things are bad. I sure hope they turn it around and change the management staff.

Amazing place! The SPA it's one if the most nicest one I'd ever been. It's a MUST!

Great place location Ok

在酒店非常愉快的經歷，服務非常好，包括的早餐是自助餐，一切都非常豐富，房間非常乾淨寬敞，景色令人難以置信。受到推崇的

令人驚嘆的位置，無邊泳池，安全友好。我會回到這個位置，美味的食物

Excelente gracias

3rd stay and loved our first two times- not as much this visit- the property is cutting corners and housekeeping has really dropped off…No face towels after day 1, turndown never replaced towels, jacuzzi jets had filthy dirt in them which came out during bath, would bring decaf only coffee- alone nothing major- but when all the issues kept coming they added up to a 3 star housekeeping experience. Had a few maintenance issues in room that we had to report-bathroom door off track- curtains wand broken- shower gel pump broken (these are locked so when broken u have no shower gel). Service at lower pool area was awful- I asked for towels the pool attendant said follow me- he pointed to where the towels were- then told me where to return them- never offered to set up a lounger and just kept talking with a co-worker- very clear he was not there to help guests.. I am perplexed as to why the property sends a pre arrival questionnaire asking about items you want stocked in kitchen (costs apply) etc- I filled out and we arrived to nothing in the kitchen- nothing was sent the entire stay even after I emailed the concierge about it.. felt like everyone was doing the bare minimum to get by and no one went out of their way to make stay enjoyable- no one… maybe it’s the time of year (Holidays) but Grand Miramar has lost that magic touch it used to have- hope it returns but I doubt we will.