紐伯裡西格蘭奇美居飯店(Mercure Newbury West Grange Hotel)

Rather disappointing and uncomfortable stay - we were staying having attended a wedding nearby so needed to iron some shirts. The first attempt to get one was forgotten about by reception, the second attempt resulted in a broken iron and the third in an iron which left brown stains all over the shirts. The room was also very tiny and left about 50cm around the bed on all sides meaning that very difficult to navigate when trying to iron a shirt. In respect of the stay itself, the bed was poor quality, very firm and could feel every spring - not what you'd expect having paid nearly £120 for one night. Also there was a loud fan being run all night directly outside the room. On check out was not even asked how the stay was - we suspect because they knew it was not going to be a glowing review 😂

We had booked a room months in advance and the booking clearly stated in more that one place that the rooms had air conditioning. When we got there the person at the front desk responded to my question about whether or not there was AC with "there should be". There was not. Turns out only some of the rooms have AC. I can not express to you how little she cared. The response was, "well we are fully booked so I don't think there is anything I can really do". ********** even called them and they did nothing about it. The one thing I would say is that the hotel is fine other than that, but make sure when you book that you call and make sure that your room definitely has AC. Also, we did not eat but apparently the food is terrible. There is a great pub down the street that had really good food. Berkshire Arms.

Heating system not working. Room cold on arrival. Used small electric/oil radiator which almost got the room up to acceptable temp by morning. Breakfast disappointing.

Stayed for 1night, hotel is very and friendly staff. Couldn't eat there cus some party was taken place! I wish the hotel would let you know in advance!! We end up leaving around 1.30am! Reason being they had a party and we were told the party was on until mid- night but went on till 1.30! The music was so loud even though we were at the other end of the hotel, the drums were still very loud and it upset us, we had to leave and not happy with experience we had! We will not be going back!

The room was very disappointing .There was 2 arm chairs in the room both were well worn out and had splits in them .the toilet kept filling up with water even after they came in to repair it .The staff was lovely .The room was not worth the price you charged us should.have been more luxury and no spilt chairs which we would not sit in @.was going to email in a complaint today

Somewhat puzzled why my superior room is £50 more the day after. i have no objection paying over £115 for a room but it needs to be in good repair. parts of the room where broken, paint peeling by the door and the toilet flush very intermittent, the fan didn't work either so surprised the fire alarm didn't go off.

Breakfast was a shambles. We had to clear and set our own table and member of staff was disinterested. Also food was congealed. Stayed here many times but hotel has deteriorated.

Arrived and had to wait several minutes for Reception, the hotel looked quiet. I went to my room and parts of it had not been cleaned. One of the bed side units had water spilt on it and they had marks from drinks on other parts of the room. The sink had not been cleaned properly and the towel had a hole in it. Disappointed considering this was a superior room, it did not feel like it and that somebody had previously been in the room. When I went to reception to complain there was nobody there due to the bar area being very busy. The Tv and remote control did not work correctly and often just switched off. I have stayed here several times and this was the worst experience so far.

When I arrived to check in around 6pm there was nobody on Reception & I had to wait over 10 minutes before anyone appeared. I even tried calling the Landline phone twice, nobody answered! Also, it appeared that my booking had not been put onto the Hotel system for some unknown reason. The room had no USB charge points which is quite old hat these days!