巴淡機場OS飯店(OS Hotel Airport Batam)

非常滿意，對旅客來說很好。位置對於飲料和食物都很方便。

I’m a traveler, When I travel to bintan, I always stay in your hotel. Clean room, breakfast better than before, very good water heater, very good air conditioner.. very good service from Tia as a front desk 😊 nothing complains to her service.

我代表我媽媽預訂的。由於我很擔心，我給酒店打電話，他們立即查看了我母親的情況，並幫助她連接了 WiFi。 工作人員很棒。再一次感謝你。 🙏

On the 25th March 2022 around 6pm, my wife checked in at OS hotel airport batam. Me and wife came from singapore. I am singaporean, my wife is local batam. We came to batam to attend my wife bestfriend wedding and visit families at the same time. We booked OS hotel from 25th to 31st march. On the 25th after checked in, my wife sold her gold at a local goldsmiths because it cannot fit anymore. Total amount is 15million rupiah. In between 25th to 27th, we have spend 4million rupiah. Leaving a balance of 11million rupiah. On the 28th March morning, she took 1 million rupiah from that bundle of cash and put it inside her wallet. Balance 10miliion rupiah in that stack. She put it on the dressing table. We had alot of bags and gifts to carry. Gifts for families and friends. We left in a rush and my wife have forgotten the money that was on the dressing table. We realised it when we were at a goldsmith when we want to make payment. We then turned back to the hotel. Distance is around 20mins. When reach the hotel, we entered our room, and guess what??? Surprise!!!!! Money gone. Called the reception and requested to view the cctv. Was told to hold first. Around 10mins later, reception called our room and said CCTV is broken. CCTV IS BROKEN GUYS!!!!! What a coincidence!!! Called the manager. Hotel manager said hotel do not hold any responsibilities. WHAT!!!!!!!!!!!! They also told us not to report to the police. Today 30th March, still no help from Hotel management. Again, called the manager. Manager only said he do not know where the money is and nothing can be done. WHERE IS THE SAFETY OF THIS HOTEL???? CCTV BROKEN!!!! Hours after incident, CCTV is working fine. Do think 10 times before staying at this hotel. THERE IS NO SERVICE RECOVERY OR COMPENSATION AT ALL