SureStay Plus Hotel by Best Western Point Richmond

Best Hotel in Richmond certainly!

The friendliness of the staff was not enough to overcome the conditions of the place. This hotel is not in a very safe area. This hotel is worn out. The shower slopes towards the toilet, and the toilet slopes towards the shower. If you are looking for a 2-star hotel. This is what you will get.

Love the hotel tea. From Katrina(?) at the late night check in to the day shift next day and the dining room lady. Room was really clean. Bed was comfortable. Room interior was modern for the age of the building. Pool looked clean. Compared to some experiences I have had, this was fantastic! The team running this hotel can the Wyndham in Los Angeles a thing or three about the meaning of clean and non-smoking. Recommended!!

When I made the hotel reservation online, I specifically mentioned in the notes to give me a quieter room due to my sensitivity to noise caused by my nervous condition. However, when I checked in, the hotel staff assigned me a room right by the busy street, where there's constant traffic 24/7. Plus, there are loud cars revving their engines at night. Right across the street, there's an ongoing construction site with heavy machinery operating early in the morning. You can imagine the level of noise. I asked the hotel staff if they could move me to a quieter room facing the courtyard, but they said there were no available rooms. I made this reservation over a month in advance and clearly stated my room preferences in the reservation notes. However, it seems like the hotel didn't take my requests seriously at all. I stayed in that room for over 10 days, you can imagine the sufferings from terrible quality of sleep due to the noise. I'm not sure how this hotel claims to have the "highest customer satisfaction," but based on my personal experience, I'm quite dissatisfied