馬鞍河居家飯店(Residence Inn Saddle River)

Easy to find and very comfortable two bedroom, which was more economical than getting several rooms at a wedding venue several miles away.

Bad customer service

Dirty, no services, no breakfast, generally rundown

We arrived late one night for a two night stay but ended up switching hotels. There was no hot water and we went to the front desk person who told us they would “restart” the boiler. Still no hot water and the next morning, we checked again and the front desk staff said they were getting a new boiler but the engineer wasn’t available for another day. No apologies, no sympathy, just statements. On top of that, there were ants all over the kitchenette. The staff said we could switch rooms but all bottom floors might have ants. Most card readers outside of the buildings were damaged, ans inoperable so anyone could access each building.

I was very dissatisfied with this property. I generally travel at least one time per month Rooms were unsafe toilets were low and there were no grab bars. Grab bars in shower were not ADA COMPLIANT There was only 1 bar in shower which made it exceedingly difficult and unsafe Toilet tissue was not available. There were no cleaning services so the garbage is not removed additional garbage bags were not available. When I called the desk, they told me that they don’t clean rooms unless it’s a stay is more than five days and then I could obtain the garbage bags if I came to the office which was in another building. We are 77 and 80 years old respectively, I am disabled, and I was never informed that I had to go to a different building to obtain services and that the rooms would not be cleaned or at least trash removed. This property needs a great deal of improvement and I’m disappointed that I spent over 700 for this stay.

The staff was just doing what they had to, no extra. The facility is a bit dirty and very old, not desirable for me to stay again.

Trash in hallway kinda smelled. No towels exchanged or garbage removed from room windows weren’t in tracks upon arrival. Had to reinstall them to close.

The front desk staff was extremely inattentive. They stood and chatted with a long line of people standing in front of them.

We love it there ! Wonderful staff and very helpful . Location perfect 👍 Rooms very big and clean . Kitchen perfect . Bed very good . Breakfast very very good !