Upon entering this hotel it's lit up all nicely with a festive Chris**as a**osphere. Quite beautiful. Even inside its quite magical, however it's all smoke and mirrors. This was my first time here and what a disaster. At check-in the lines were very long with just two front desk agents. It took me almost 35 minutes to finish my check-in. The room that I was given was incorrect and I had to wait another 30 minutes to switch rooms. I was told by the front desk manager Alejandro that my upgrade would be free but I was still charged the upgrade and they refused to remove it. The hotel room was quite outdated and the furniture also had stains, When calling the front desk or in room dining nobody picks up. I had to keep calling and calling then to find out the phone volume in the room was poor. This was probably the worst hotel experience that I have ever encountered. The hotel is so poorly managed. Kudos to valet as they were quick.
翻譯