羅阿諾克機場歡朋套房飯店(Hampton Inn & Suites Roanoke Airport)

It’s was a great weekend in the city! We arrived early and were able to check in at 1030am a very big plus! The room was large and spacious all amenities were neatly placed throughout the room an adequate amount of towels and wash cloths provided! The front desk morning and evening hours were pleasant and so helpful! Lobby entrance clean, breakfast area clean, pool, business center, and gym all operational a big plus! The room, the visit, the stay were perfect, I highly recommend this property!

We have stayed in this hotel a few times and the rooms are nice for a pretty good deal and close to the mall.

Es un buen hotel para quedarse

Consistant

When checking in, another guest called 911 3x's... So I felt unsafe! The front desk person took flight attendants in before completing our 3 rooms. Our prepaid room (on our company cc) We had 3 rooms booked at the same time. We were on different floors. Each of us had to pay a $35 no refundable fee... Don't know for what or why??? My Room door had a note that said someone would have to access my room to measure for curtains at some point the next day. (Why couldn't this be done after I checked out by 12) The mattress was uncomfortable the pillows need to be replaced! The bathtub felt like I was laying on concreate and rocks.

Housekeeping needs to step up a bit. We stayed here twice on the same trip. On the way down, room had no soap, no phone and no towels. On the way back, the room booked had no towels or soaps. In both cases, we called the front desk and went down and got the items.

Property is well maintained! A little bit away from highway 81 but well worth it. Rooms are clean and up to date.

My overall stay has been horrible. The level of customer service I received has be abysmal!!! Fire alarms blaring all day without prior notice. Room downgraded even after reserving online. Computer was down during check in 30 min wait. I could continue but why. Marriott here we come .

We had to check in after midnight on 1/27/24 and were able to get an airport shuttle quickly. Kendra at the front desk was great. Thanks!