Homewood Suites by Hilton Pittsburgh Airport Robinson Mall Area

Great location good service free airport shuttle

The first room was dirty and some of the furniture was broken. Was put in another room and it was dirty also. So, checked out the next day.

Very welcoming staff, quick service and checking in was a breeze. Asked for extra towels and extra linens for the sofa bed and had them within minutes

The room and property was exceptionally nice. Our only complaint is: We booked the room while driving. We were about an hour away when we booked it. Check in is 3pm. We arrived at 5pm with the need to freshen up so we could get a bite to eat then get to a 7pm meeting. The room was not ready. At first they tried to “downgrade” us from a suite with a separate bedroom to an open suite room. This was not acceptable since we were traveling with my sons 12 year old friend so my husband and I needed a separate room. They were able to “rush” us into a handicap accessible room that didn’t have towels stocked yet. We said that was fine (not sure why they couldn’t put towels in it…makes me wonder if the room Wasn’t cleaned at all and someone ran up there in the 15 min we were waiting to make the bed and change the trash…the bathroom floor looked like it had not been mopping. We never received any towels during our 1night stay—luckily we were right next to the pool room and were able to grab some pool towels to get us by.

Good location- close to Walmart, Costco, target and The Mall among others. We stayed in one of the suites, the pull out couch and pillows were a bit dirty but the rest of the room was clean and big enough. Great to have a full fridge and kitchenette with the basic amenities. The shower spout wasn’t working though so the shower was a bit tricky. Breakfast was nice to have- different food during our 3 day stay (hot food, cereal, waffles, oatmeal, toast, bagels). We would stay again.

My second stay at the property to be exact. It's location is great! Really close to plenty of shopping and dining options, close to the airport if that is required. Not exactly close to the sites in Pittsburgh but the price has been perfect and getting in and around Pittsburgh is something to get used to. Still, not bad at all. I've been very satisfied and other than maybe an airbnb type thing in the future, this is my go to.

Everything was perfect besides the shower would not make warm water. It was scolding hot or frigid cold, no in between… fine for me, but not my toddler.

large and comfortable rooms, some of the furniture in the room could used replaced though

Paying nearly $175 for a one night stay and waking up to find that there is no hot water in the shower made this a very disappointing stay. And having one elevator of two that won’t go to the 1st floor was very frustrating. A clean bed and a hot shower should be the bare minimum that any hotel should ensure are available to guests and this hotel failed that basic level of service. No discount offered, just some token Hilton Honors points.