壹華威公園飯店(One Warwick Park Hotel)

A wonderful stay in a very clean, modern & welcoming hotel. The reception staff are super-polite and efficient and the room is spacious & very clean & comfortable. We stayed in the main reception building (there are apparently 3 buildings?!). Beds are incredibly comfortable & the location of the hotel to all the town has to offer is great. Would definitely return.

Check in excellent and the room was lovely. However, we wanted a drink and room service at 9.45 pm on a Saturday night - not a problem one would expect at a 4* hotel - well it was - the bar was closed, the kitchen was closed - the only member of staff in the place was a new night porter who didn't even know how to pour a pint. Sorry - but I find that completely unacceptable for a 4* hotel not to be able to provide a basic service to paying guests. It may have said closing times somewhere in the small print - it certainly was not on the room amenities booklet that I could see. What a shame - the location, initial check-in, room and value for money all great - but I will not be returning. Contrast that with the lovely lady who checked us in and organised us a coffee, even tho' breakfast had finished.

Excellent service all round no problem with our stay. I would only say the bathroom! All being nice and modern is not so good for the elderly. Stepping in and out of the bath can be trial. We did find a step I believe which was in the wardrobe and that was after we used bath/shower.

Brilliant, Staff were amazing, was booked for my partner and her mother, to visit, hotel is lovely, restaurant staff and food were great and very attentive. All in All fantastic. and a great location.

From the time we arrived, when the receptionist ran out into the rain to help us in with our bags, to the time we left, every single person we came across was friendly and helpful. The room was excellent. Plenty of space and good quality fittings. Good choice of teas in the room. The food in the restaurant was very good. The only downside was the lack of parking. There is free parking 10 minutes walk uphill. This probably wouldn’t suit a lot of people. But we would still recommend the hotel, and would definitely go back ourselves.

Amazing stay - excellent check in ( very friendly girl at the check in). Stayed in the Junior Suite - it was very large, very clean, styled very very nicely. Really great location ( walked aprox 8 min from train station, with full luggage with no issues). Close to great resturants and some bars with some shopping. Really enjoyed the stay.

Everyone was unfailingly pleasant, friendly & helpful. There was a room mix up - which was dealt with calmly and efficiently. Issues never felt rushed or hidden, just addressed & resolved (which is unusual & impressive). The hotel was spotlessly clean all areas and rooms. If I had any remotely negative comment - it would be that it was around 13:00 & the bar was unmanned ... but that probably says more about the people meeting me than the hotel. Will stay again.

Very comfortable hotel with warm and helpful reception staff. Parking is limited but plenty of free parking within 10 minutes walk (on-street parking). Didn't dine in so cannot comment on this but restaurant looked good.

I arrived at this hotel and was met by one person in reception who told me I didn't have a reservation. I showed this person my booking through a third party and had to wait 20 minutes as she tried to work out how to use the computer. After all this time, despite having paid for my hotel room in full, I was asked for my credit card so the room amount could be “held” on my card. I have stayed at this hotel before when they insisted on this “hold” on my card and was furious to find that not only had I already paid for my room in full before arriving, the hotel took an additional full payment from my card which took 14 days to be released back into my account. On this occasion I told the receptionist the prior circumstances and refused a “hold” on my credit card. I understand that other prior guests may have not been honest with regard to additional services being ordered to their room; but surely a better stance would be to refuse room service if a client didn’t wish to put a “hold” on their credit card. In total I spent 35 minutes in reception waiting to check in with a member of staff who had no clue what they were doing and further had to argue about extra “holding” charges being applied. In the circumstances, I will never stay at this hotel ever again. It’s not a nice feeling to arrive somewhere and be immediately viewed as untrustworthy. I have stayed up the road at Hotel du Vin who do not operate a deposit system and will, in future, stay with them instead.