BE AWARE IF YOU HAVE SPECIAL CONDITIONS DON”T BOOK THROUGH BOOKING.COM. I booked more than 6 months in advance, asking for a bottom floor as my elderly mother (who needs a knee replacement) can't get up stairs. I get to hotel to find out we are on top floor up steep stairs. I speak to Asian man at reception who tells me no English (Hmmm I thought I was in NZ?), I demand to speak to someone, he calls manager, I explain situation - she asks did I use booking.com or expendia I said ”yes”, she said oh nothing much can be done unless you use our own website as those companies don't know the configuration of the motel. Lucky for us a beautiful lady and her granddaughter overheard all this and offered to swap - as the motel was not going to assist in any way. ANYWAY, it only gets better ..... be aware the rooms look NOTHING like the pictures. Plug points don't work, shower head won't stay up so you need to hold it - oh and it's a shower curtain situation YUK! There is an air con unit looks like from the 1980's and that does not work. I could say more but you get the general warning. I don't like to give this type of feedback in these tough times but $700 (hard earned $$) for 3 nights, I would expect more and not assisting us with our request because we used another agency that ”you advertise on” - is very unfair ...... thank goodness for kind soles who overheard this, as Mum would have never got up the stairs. Disappointed. *The cleaning staff are absolutely lovely ladies, very accommodating and friendly - hard to clean when the place is this rundown. To be fair there is a new section to this hotel - this review is for the grey part of the hotel shown in the pictures. *Wish I took pictures of this room :(
22 評價