聖路易斯四季飯店(Four Seasons St. Louis)

This was the worst Four Seasons I have ever been to -- it does not live up to the expectation of the brand. The location is horrible. While it overlooks the arch from one side, they have barricades to block out how awful the rest of the surrounding neighborhood is. The Horseshoe ****** adjacent to the property is smelly, run-down and detracts from the hotel. The driveway is bumpy and dirty and it is right next to a highway and an urban wasteland with bags of trash piled up. The rooms are fine and room service was fine, but nothing is walkable and there are no restaurants nearby that one could choose. It wouldn't feel safe to do so. When I asked the concierge for advice, he said he just moved here, which would seem to make him not the best person for that type of job. His lunch recommendation was not good and far away. Finally, our room was not ready when we arrived at 2pm, but the hotel seemed empty. They made us upgrade for $60 to get into a room. Overall, very disappointing -- I would not return.

I mean this was THE PERFECT mother/daughter trip. We went to celebrate my daughter’s upcoming wedding. We had dinner and drinks at the outdoor rooftop bar and the next day we got the full on spa treatment at the spa which was fantastic and the nicest spa set up we had ever been to. From the minute we stepped out of the car upon arrival to the minute we got back in the car for departure every employee encounter was top notch. I’m back home now and planning my next trip there with my husband. Thank you for a beautiful and memorable stay.

The property was very nice and the room felt luxurious. We were able to take advantage of an upgrade opportunity which provided us with a corner room with a view of the river which was amazing. We had appetizers and drinks at Cinder House which the ambiance is very inviting and comfortable, especially near the fireplace. And we had room service for dinner. It was such a great time in the hotel that we didn't leave to explore downtown at all. Great time overall and definitely recommending to my friends and family.

I've been there about a dozen times over the years. Wonderful "oasis." Terrific service. Frank and the valets always take care of me. Leila at the front desk and Hope in the restaurant? Terrific people who represent the soul of service.

Loved every single aspect of my weekend, with exception of spa hours. I was unable to check in until nearly 430p, so I was unable to use spa services an hour my first day. I booked this hotel for the spa.

there are not enough great things I can say about this property and the staff. during a very challenging week, back and forth to the hospital taking care of a loved one, I was so well taken care of. 5-star experience for sure!