聖彼得堡市中心中央大街希爾頓特魯飯店(Tru by Hilton St. Petersburg Downtown Central Ave)

I doubt I'll stay at TRU again. It was a very basic hotel room. No microwave or coffee pot. No closet, just a hanging area. Towels not very soft or quality. It also was very noisy on the street below my window. Loud cars, & people outside quite late. The valet area was small and difficult to pull up to (also costs $18/day to park and that is the only parking option).

I booked this thru ******* at 8:30am for that night. At 2:30pm, I called the hotel directly, confirmed the reservation, asked for my daughter to be added to the reservation card since she would arrive before me, and got information about parking. At 5pm, after my daughter drive 1.5 hours to the hotel, she arrived finding out that the hotel cancelled our reservations due to “******* selling rooms they don’t have.” I called the hotel and reminded them that I had confirmed the reservation at 2:30 (a few hours earlier). The hotel never contacted me or ******* to tell is about the cancellation. The front desk supervisor started to yell “you can’t prove that you called and confirmed!! You don’t have the name of the person who you supposedly talked to!” I asked the hotel employee her name and she started to yell louder “I DONT HABE TO TELL YOU MY NAME!! DONT CALL BACK YOU DONT HAVE A ROOM” I truly encourage Hilton Management to listen to the recording of the call 5/27/2023 @ 6:15 pm. I called ******* and had a very nice customer service experience. She called the hotel and talked to the same front desk supervisor who yelled at her as all. I am asking that Hilton to look into this situation and please take disciplinary action with the employee who was rude to my daughter (on her birthday), and who yelled at me and ******* Customer support person. Thank you!!

Walls in rooms are thin. My neighbors were on the phone laughing until 2:30 in the morning. We could not sleep. Complained to front desk and they didn’t get the problem of my neighbors solved. I don’t want to pay for the night stay. Was a business traveler, including international travel, for over 25 years and this was by far the worst hotel experience ever

Very friendly staff and enjoyed our stay. Breakfast area could be improved. Very safe area and many F&B places to visit within walking distance.

Cetsit une olace familiale et il y avait une section avec des jeux pour les jeunes enfant et ados.

hotel simples mas muito limpo e atendimento cordial.

Excelente y moderno

Everyone who worked at the property was so pleasant. It is in a great location. We were right outside the elevator and didn't hear anything. No noise from 175 either. I recommend this property and will definitely stay here again!