加爾各答凱悅飯店(Hyatt Regency Kolkata)

Service was too too late. Once i asked them slippers and comb they took 20 minutes to bring and there service was too too late

I know this is five star hotel but the service not a five star hotel. Need to improve for the five star service.

시설이 오래됐고 호텔 주변이 좀 낙후된 지역처럼 보입니다. 직원분들의 서비스는 만족스러웠어요. 친절했어요.

Good experience as I was there for a layover for 8 hours.

I have mix experience regarding abbot this time with Hyatt. Location was so nice and stay was so so not so great

We were a family of 4, and booked 2 rooms for 7 nights. The rooms were spacious, had a view of a park with a big lake in front, breakfast had very good options, even we asked for items which were not in the list - but they did not hesitate to bake and deliver. Staff are very cordial and helpful. The main course Indian meals were spicy, but as we asked they did reduce the spices.

Information sharing at reception was below par. The staff had different bits of information about use of facility. I checked-in till 4:00 pm and paid extra for extended stay. However the key cards got deactivated before the check out time. Overall, not a very satisfying experience.

The quality of products available in Hyatt’s rooms are poor enough to merit a downgrade from their 5-star status. Considering the price point, chipped mugs, a non-functional refrigerator and poor quality bath products were a massive turn off. Additionally, the staff is either unaware or quite rude. Upon asking the size of the pizza available for in-room dining, the lady on the other end said that it’s a 6 inch pizza with 8 slices! Haven’t heard anything more ridiculous. It ultimately turned out to be 11 inches. We were also told to choose from the available options (which were limited to 3 to begin with) as no customisation is possible! All we asked was to customise the vegan pizza to include regular mozzarella cheese. Upon requesting multiple times, she agreed to give us a regular chicken pizza. As regards the valet, there seems to be an attitude problem. He requested us to take all our belongings in one go as it’s not possible for him to bring the car around whenever asked to do so. Further, when checking out, he asked us not to make the valet wait once the car had been brought around. The delay was due to the front desk facing a technical issue and delaying our billing. Overall, the experience was abysmal. Would recommend Westin or any Marriott Bonvoy group hotel over Hyatt.

We admire all those welcoming and smiling ***agers & staff at Hyatt Regency Kolkata. Thoroughly enjoyed fantastic ambience and amazing spread at the buffet breakfast. We hope to stay in this Hotel again and again, shall also recommend it to our friends.