Pretty disappointing experience. Checked in and was given a king room when I paid for two queens. Reported the error and was given a queen room. Beds were not comfortable, we all tossed and turned. The rooms have one luggage rack and no other places to put luggage- no benches at end of bed, etc. Rooms ok, clean, a bit dated, fridge, but no microwave. The most frustrating part is we got multiple parking tickets while there. When you enter the lot there are signs with a QR code that suggest guests may need to pay for parking. What was unclear to me is whether paying hotel guests needed to pay, or just others who were perhaps visiting for a wedding, conference, etc. When I checked in, I asked the clerk “what’s the deal with parking?” He said, “just park anywhere.” I took that to mean as a paying guest I did not need to pay to park. He did not say “be sure to scan the QR code and register/pay for your car,” which I would expect the front desk to alert me to. So I just parked, as suggested. One in our party revived a text that he’d gotten a ticket the next day. I expect my tickets will arrive in the mail shortly through the rental car company. When we complained to the front desk, the person working said “didn’t you see the signs??” I explained that I had seen the signs, and therefore had asked the clerk “what’s the deal with parking?” I explained that the clerk had not explained that I needed to pay but just said “park anywhere.” Response: “sorry, we’ll remind them.” Boo.
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