艾米莉摩根飯店-希爾頓逸林飯店成員(The Emily Morgan San Antonio - a DoubleTree by Hilton)

We always stay here when we visit SA. But this might be the last time. We were delayed 40 minutes checking into a room (we arrived right at 4pm)- and this was after I agreed to downgrade our suite just to get in somewhere, as housekeeping was having issues getting our reserved room clean. The room was ok, every time we made a slight movement in bed our giant headboard clunked up against the wall.

Hotel overall was very nice and literally across the street from the Alamo. Room itself was nice and had a spacious bathroom. Cons: listing said “parking available” but in reality either you need to find a public lot to pay and park it on or the hotel’s only option is valet at $47/night. Also, while the room seemed clean, there were large clumps of hair on the shower wall and the bathtub itself as soon as I checked into the room. Made me wonder how any cleaning staff could have missed it.

The hotel is old so its expected to be a little run down, but overall it was a great stay. The room was a bit smaller than i would have liked but im sure you can get bigger rooms. The staff were very friendly and they did a great job at keeping the hotel as clean as possible. Its right next to The Alamo and the riverwalk so its in a very convenient location.

Nice hotel, but there’s room for improvement, Phill, the check-in clerk, was attentive & followed-up twice. Valet was fast at fetching the car. Hotel smells amazing. Room is comfy, and you’ll enjoy breezy cool air conditioning (you have to hold the temp button down for a couple seconds to change temp). Water temp and pressure is good. Room fridge keeps drinks icy, which was a nice surprise. Hotel is quiet. But, it’s running on a skeleton crew and hotel is a little dated (2000s Tuscan trend colors with glass, barn doors for the shower area was a odd). You get a private water closet, but the glass doors don’t provide proper privacy. Plus, there are gaps depending on how you shut them, so if you are modest, get your own room. Apparently, there’s a labor shortage because there was no bell hop to load and transport luggage. My elderly mother and I were loaded and unloaded all of our luggage on arrival and departure. Only one valet helped with my rolling brief case the second day. No luggage cart available on check out, so we had to take all our pieces to the car. The valet brought the car keys to the concierge desk & then didn’t help take luggage to the car. It was bizarre, and yes, I tipped every time. We tried to order an in-room snack off the late menu, the binding of the notebook in this room was crumbling apart, which is gross. And, no answer—ever. Ordered Dominos, which took a solid hour. Not the end of the world but inconvenient. Housekeeping at request only.

Todo super bien el personal del hotel muy amables y muy pendientes de todo …. Se me Olvidaron los iPad de mis 2 hijas y me llamaron a mi cel para entregármelas

The Property had a lot of charm but the AC in the room does not get cold. The bar doesn’t open until 5 and the bar is also hot. Otherwise the room wasn’t worth the price. I couldn’t find coffee in the morning. Staff was very friendly and accommodating. I probably would not stay here again.

So fun to be just a few steps from The Alamo! I loved that this hotel is known as one of the most haunted hotels in the world! Overall a great place to stay.