聖迭戈-蘭喬貝爾納多聖淘沙ES套房飯店(Sonesta ES Suites San Diego - Rancho Bernardo)

The room layout and location of the hotel is great for short-extended stays. Staff is friendly and the public space is cosy. However, the room is in need of some TLC. The bed was comfortable however the air condition system is very loud in the bedroom, and the bath smells like urine...The dishwasher and hob are old. Overall, still comfortable for non-picky guests.

Too expensive for the room type. While the rooms were mainly empty and there were no other reservation for our room, they didn't allow us to check out half an hour later than 11.

Personal no amable .

No hot water

Bed linens were not changed - clearly used by prior guest. No wash cloths left in room for use. Brought issues to attention of day clerk and was assured issues would be corrected. Upon return later that evening the room had not been touched, although someone had been in the room and left lights on. Evening clerk delivered clean sheets and wash cloths.

Very friendly staff they're pretty clear about everything check in and checkout took less than 3 minutes and parking situation was good too did not have to look around too much.

Angel at the desk was awesome. Whole staff was on point and quick. Perfect location for so many things. We will be back

I think a certain percentage of the guests are business guests. I think it's a big problem that you can't get a receipt for your stay. All the hotels I have stayed at so far have issued paper invoices. When charging a credit card, I think the hotel needs to issue an invoice.

Angel at the front desk was amazing. He was personable and kind. Our family took over a common area to watch football and he offered us plates for our food and was helpful when we had questions. Because of our experience, we would choose this hotel again. Oh, and the room was nice, perfect for our little family and affordable too.