聖何塞希爾頓飯店(Hilton San Jose)

Lacking service, attitude and soul. This place feels death.

ホテルのお部屋、立地は満足なのですが、今回宿泊したタイミングだけ、平日にも関わらず他の日と比べて2倍以上の価格でした。周辺のイベントなどに応じて価格を調整しているのだと思いますが、この価格の場合は割高感がかなり高いです。 あと、予約時に朝食ビュッフェのオプションをつけましたが、ホテルに着いて聞くと、そんなオプションはなく、朝食は別料金20ドルと言われました。後で調べてみると、もともと朝食ビュッフェをやっていたと思われるホテル内レストランは閉業していました。 オプションの選択肢から外して欲しいのと、お金返して欲しいです…

Horrible, did not provide bedding for the couch bed even tho we booked for 3 people! The shower leaked all over the floor! The ice machine was loud and annoying at 5am! Check out was a pain! Parking sucks, had to move our car before our event was over or be charged more! So disappointed!!

I was a bit disappointed because the restaurant information online was not accurate. When my under age daughter and I went down to eat at the restaurant, and had our order figured out, it was a whole new restaurant with limited items. We were also advised that the restaurant eating area was closed do to limited staff. The only area available was the bar and lounge chairs which didn’t have proper tables for eating. We ended up eating on a table between the bar and restaurant. The drinks options were limited as well.

Worst hotel experience we ever had. ****4 rooms - all dirty****. One with poop all over the toilet, one with food remains all over the counter, one with clothes of the previous tenant, and ONE WITH ALL THE REMAINS OF THE PREVIOUS TENANT!!